Non-Retail Certified Pharmacy Technician

Amber Specialty Pharmacy; Omaha (NE); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Six paid holidays

Weekday schedule (no weekends)

Office-based role

Job summary

Amber Specialty Pharmacy seeks a Specialty Pharmacy Program Liaison in Omaha, NE. This office-based role serves as the primary contact among the company, manufacturers, HUBs and patients to manage program details, status updates and reimbursement issues.

You will collaborate with multiple departments to onboard new patients and resolve coverage or processing questions. The position emphasizes patient-focused communication, timely resolutions and data reporting, with a non-exempt, full-time

Qualifications

• Experienced pharmacy technician with national CPhT certification; 3+ years preferred.
• Working knowledge of specialty pharmacy and healthcare industry trends.
• Experience with insurance verification and billing documentation for Medicare/Medicaid and commercial insurances preferred.
• HIPAA trained or ability to protect confidential information.
• Two years in a physician's office, healthcare setting or insurance background preferred.
• Ability to travel as needed.

Responsibilities

• Acts as liaison between specialty pharmacy, patients, insurers, manufacturers and providers.
• Primary point of contact for client inquiries and escalations.
• Resolves customer issues with timely, accurate information and appropriate case triage.
• Collaborates with Patient Care, Pharmacy Operations and Trade Relations to ensure timely requests.
• Works with COE teams and other departments to onboard new patients.
• Contacts providers or patients to obtain information to continue processing prescriptions.
• Triages issues related to coverage to the appropriate team (prior authorizations, appeals, etc.).
• Works with pharmacist/nurse to contact providers and insurers for approvals.
• Participates in Quarterly Business Reviews as needed.
• Builds rapport to promote high-quality customer service and company image.
• Provides data updates and ad hoc reports to manufacturers and HUBs.
• Interprets updates about product/program details and disseminates information.

Skills

Pharmacy experience

Customer service

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Additional Considerations (if any):

At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions.

Seeking to hire a Certified Pharmacy Technician.

• Monday-Friday (NO WEEKENDS!)


• Hours: 8 a.m. - 5 p.m. CST


• Wages: Hourly $21.00 to $24.00


• Six paid holidays


• Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.

Amber Specialty Pharmacy

Job Title:

Specialty Pharmacy Program Liaison

Department:

Operations

FLSA:

Non-Exempt

General Functions

The Specialty Pharmacy Program Liaison serves as the primary point of contact for internal and external communication between the Company, pharmaceutical manufacturers and HUB service provider regarding program details, requests for information regarding product, case status updates, next steps in processing, and communication of reimbursement or coverage issues. This is a customer-facing role with the expectation to handle first line customer resolutions.

Reporting Relations

Reports to:

Program Management Lead

Direct Reports:

None

Primary Responsibilities:

• Acts as a liaison between specialty pharmacy, patients, insurance companies, Pharma manufacturer and providers offices via phone, fax, online and e-mail communications


• Will be primary point of contact for client inquiries and escalations


• Resolves customer issues, ensuring timely and accurate information is provided. Determines cases that are falling outside timing parameters and provides resolutions


• Collaborates with Patient Care department, Pharmacy Operations and Trade Relations to ensure customer requests are handled in a timely and accurate manner. Works with other departments throughout prescription fulfillment


• Collaborates with Patient Care/COE teams, Clinical staff, Fulfillment Pharmacy, Trade Relations, Billing/Adjudication, Contracting, and Sales to provide a team approach to onboarding new patients


• Contacts provider or patient to obtain accurate information to continue processing the prescription


• Triages and resolves issues or concerns relating to product prescription coverage to the appropriate team (i.e. prior authorizations, appeals, grant funding, clinical)


• Works with the pharmacist and/or nurse to contact providers and insurance companies to verify prescriptions, overrides and other approvals


• Participates with Trade Relations in relevant Quarterly Business Reviews (QBRs) as needed


• Builds rapport with internal and external customers to promote the highest customer service and positive image of the company


• Provides data updates and ad hoc reports to manufacturers and HUBs as requested


• Interprets and disseminates information, including key information about updates or changes in the assigned product and/or program details


• Assists in the development of programs for data collection, adverse event reporting, and adherence as related to contractual agreements


• Adheres to all company policies as indicated in the handbook and directives issued by management. Has reviewed Policy and Procedure manual


• This is an office based position

Professional Competencies:

• A passion for helping patients. Organized, high-integrity, attention to detail, ability to multi-task and work independently, dependable, quality focused, empathetic, good listener/communicator, able to effectively transfer knowledge to others. Energetic, outgoing, highly motivated team player.


• Proficient with MS Excel, Word, and Outlook. Ability to comprehend and apply principles of basic math while analyzing data and generating reports.


• Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.


• Strong oral, written and interpersonal skills. Ability to effectively educate, train and present information and respond to questions from groups of coworkers, managers, clients and customers.


• Excellent customer service with the ability to work with all levels of internal management and staff, as well as outside clients and vendors.

Required Qualifications:

• Experienced pharmacy technician with national CPhT certification. At least 3 years of prior pharmacy technician experience is preferred


• Working knowledge of specialty pharmacy; demonstrated understanding of specified disease state(s), competitors, healthcare industry trends, etc.


• Experience with insurance verification, healthcare benefit assessment, paperwork and documentation for billing Medicare/Medicaid and commercial insurances preferred


• HIPAA trained and /or the ability to work with and protect extremely confidential patient and employee information


• Two years of experience in a physician's office, healthcare setting and/or insurance background preferred


• Ability to travel as needed

Educational Requirements:

Bachelor's degree in a related field preferred

Licensure and Certification Requirements:

Current unrestricted state pharmacy technician registration/licensure.

National or state pharmacy technician certification per applicable State Board of Pharmacy requirements.

Physical Requirements:

• Must be able to remain in a stationary position up to 90% of the time


• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events.


• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.


• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.


• The ability to observe details at close range (within a few feet of the observer).

Working Conditions:

Normal office environment.

Equipment Used to Perform the Job:

Computers, keyboards, mouse, monitors, fax, and/or headsets for phone work. Software specific to the position, including but not limited to Microsoft Outlook and Skype. Must lift and traverse the area to move paper and supplies to use the equipment.

Contacts:

Frequently interact with co-workers, intradepartmental staff of the Company, managers, leaders, insurance providers, payers, vendors, and customers. This is a partial list of contacts and is subject to changes and alternatives.

Confidentiality:

The incumbent must maintain the confidentiality of personal information for the applications and licensing requirements, including any financial, strategic, or proprietary information. The Company does not consider this an exhaustive list of examples and may add or modify as deemed appropriate to the execution of the role.

Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable).