Non-Perishable Manager

Stop & Shop; Springfield (MA); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development opportunities

Associate discounts

Community-focused culture

Job summary

Stop & Shop in Springfield, MA seeks a highly motivated Non-Perishable Manager to oversee Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy operations. You will drive department performance, train teams, and maintain safety standards while delivering exceptional customer service.

The role emphasizes leadership, cross-functional collaboration, and controlling costs in a dynamic retail environment.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree preferred or equivalent work experience.
• Strong ability to influence and communicate across functions.

Responsibilities

• Oversee daily operations of Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy departments.
• Ensure departments meet or exceed sales and profit targets.
• Maintain sanitation and safety standards in compliance with regulations.
• Direct, oversee, and evaluate training of non-perishable department team members.
• Monitor performance and develop employee growth plans; foster diversity and inclusion.
• Manage labor relations and address employee issues promptly.
• Cultivate best-in-class customer service and ensure well-stocked stores.
• Coach teams to improve efficiency and reduce costs; monitor inventory levels.

Skills

Leadership

Communication

Retail knowledge

Education

Bachelor's degree

Retail management or related field

Job description

Category/Area of Expertise: Retail Operations

Job Requisition: 549198

Address: USA-MA-Springfield-1277 Liberty St

Store Code: Human Resources Brands (5148911)

Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.

Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.

We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!

As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Non-Perishable Manager to oversee the daily operations of Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy departments.

What we ask of you:

Department Management

• Oversee the daily operations of the Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy departments
• Ensure departments meet or exceed sales and profit targets
• Maintain high standards of sanitation and safety, ensuring compliance with all regulations

People Development and Diversity

• Direct, oversee, and evaluate the training of all non-perishable department team members
• Monitor and evaluate associate performance and ensure associates have development plans to support professional growth
• Foster a culture of diversity and inclusion within the team
• Control turnover by fostering a positive work environment

Labor Relations

• Manage labor relations to ensure compliance with company policies and labor laws
• Address and resolve employee issues and grievances in a timely and effective manner

Customer Service Excellence

• Cultivate a culture of excellence in customer service, providing best-in-class service
• Ensure customers experience a well-stocked store with the freshest product offerings
• Support team members in their training to consistently deliver exceptional customer service

Operational Efficiency

• Coach and provide feedback for efficient operations to better reduce and control costs
• Implement and oversee action plans to improve department performanceMonitor inventory levels and ensure accurate stock management

Compliance and Safety

• Ensure all departments comply with company policies and regulatory requirements
• Conduct regular safety audits and training sessions
• Maintain a clean and safe working environment for all associates

What you bring to the table:

• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
• Highly motivated, results-oriented, and a self-starter with a proven track record of success
• Strong ability to influence and communicate effectively across different functions
• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
• High level of customer service skills, with a genuine passion for exceeding customer expectations
• Creative and strategic thinking abilities to drive innovation and continuous improvement
• Effective organizational and time management skills to ensure efficient operations
• Ability to work flexible hours, including weekends and holidays

What we bring to the table:

• Culture committed to celebrating diverse backgrounds and experiences
• Comprehensive benefits
• Opportunities for professional development and career growth
• Associate discounts
• Team of associates dedicated to serving our local customers and supporting our communities

If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.

The salary range for this position is $64,800-$97,200 and will be commensurate with background, experience as well as internal equity. Bonus eligibility: 12.5%

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.