Non Commercial Inside Sales Representative

Gordon Food Service, Inc.; Wyoming (MI); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Gordon Food Service is seeking an Inside Sales Representative to provide friendly customer service, process orders, and coordinate deliveries for customers via phone, email, and the web. The role emphasizes building strong product knowledge and applying it to drive efficient order processing and issue resolution.

Key responsibilities include liaison work between district sales teams, implementation support for new customers, and collaboration across logistics and sales support to ensure accurate

Qualifications

• High School Diploma required plus 2 years full-time related work experience.
• Bachelor’s degree preferred in Sales, Marketing or related field.
• Experience in inside sales or customer service and related roles.
• Excellent written and verbal communication skills.
• Ability to multi-task and work independently or in a team.

Responsibilities

• Serve as liaison between District Sales Representatives and internal partners.
• Assist in new customer implementation and maintain customer relationships.
• Manage customer orders (stock and nonstock) via multiple channels.
• Provide product information and track inventory status for customers.
• Mentor new call center representatives and participate in training.
• Coordinate exception deliveries with Transportation and carriers.
• Support order guide management and credits/invoice inquiries.
• Create business analytics reports for customers as requested.

Skills

Customer service

Order processing

Delivery coordination

Product knowledge

Strong communication

Multi-tasking

Team collaboration

Education

Bachelor's degree in Sales, Marketing or related field preferred

High School Diploma

Tools

EDI systems

Microsoft Excel

GFS internal systems

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

The Inside Sales Representative provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email and internet. Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution. Promotes and utilizes E-Commerce technologies.

What you will do:

• Serves as liaison between the District Sales Representatives and partners within the organization.
• Participates as a core member in new customer implementation process; Develop and Maintain customer relationship.
• Supports and partners within assigned division and customer assignment; Perform effective route management Codes perspective bids for National Accounts or District Sales Representatives as needed
• Manages customer orders (both stock and nonstock) manually, or via EDI 3rd party ordering systems, or fax and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
• Maintain current knowledge of product and system status within divisions and distribution centers to assist District Sales Representatives and customers.
• Serves as information resource to District Sales Representatives, National Account Managers, Logistics, and Sales Support on product related questions regarding inventory levels, excessive punches and general product information.
• Mentor new call center representatives and attend ongoing training sessions.
• Arrange exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service.
• Support District Sales Representatives with order guide management.
• Determine appropriate credits for customers.
• Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed.
• Source product based on customer needs with Stock, Non Stock and EPO items.
• Creates Business Analytics reporting for customers and CDSs as requested.
• Recalls.
• Performs other duties as assigned.

When you will work:

Monday through Friday, 8:00am - 5:00pm.

Hybrid Work Schedule:

4 days in office, 1 day from home.

What you’ll bring to the table:

• High School Diploma (or equivalent) plus 2 years full-time related work experience required.
• Bachelor Degree in Sales, Marketing or related field preferred.
• Experience in the area of inside sales or customer service or equivalent combination of education, training and experience.
• Must have excellent written, verbal, organizational and communication skills.
• Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
• Highly motivated self starter with a focus on details and accuracy in a fast paced environment.
• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices.
• Must have good customer service and time management skills.
• Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.
• Ability to demonstrate understanding of Foodservice industry and operations for Non Commercial Segment.
• Ability to adapt to frequent technological and GFS proprietary application changes and program functions (used Chains).
• Understand USDA dietary regulations and commodities
• Ability to perform 10-key data entry.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line. All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.

For more than 125 years, Gordon Food Service has delivered uncompromised quality and heartfelt service. From a butter-and-egg delivery service, it has grown into the largest family-operated foodservice business in North America. Today, the company serves customers from restaurants, to healthcare and education, across the U.S. and Canada through its distribution network and more than 180 retail stores.