NOC Technician I

Segra; Columbia (SC); Hybrid; USD 32,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Vacation/PTO, paid holidays

Job summary

Segra is seeking a qualified NOC Technician I to join our team in a hybrid role at our Kansas City, MO or Columbia, SC offices. The position focuses on monitoring Segra's transport networks and voice services, triaging incidents, and providing timely updates to customers.

The ideal candidate has at least 1 year in networking support and a High School diploma, with opportunities for further certifications and career growth within Segra's extensive fiber network.

Qualifications

• Minimum of 1 year of professional experience in networking support, administration, engineering, or similar.
• High School Diploma or equivalent required.
• Associate degree or bachelor’s degree preferred but not required.
• Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)

Responsibilities

• Monitor Segra SONET, DWDM, IP and Ethernet networks and voice services.
• Triaging customers, network alarms, and initiating trouble tickets with timely updates.
• Prioritize remediation in a 24x7 NOC environment.
• Perform basic system administration tasks and automate repeatable tasks with scripts.
• Serve as escalation point for other organizations.

Skills

Networking support

Troubleshooting

Customer communications

Analytical mindset

Voice/Data networks

Education

High School Diploma

Associate or Bachelor’s degree preferred

Tools

Cisco certifications

Network monitoring tools

Job description

Segra is searching for a qualified and experienced NOC Technician I to join us in a full-time capacity in our Kansas City, MO office or Columbia, SC office.

Location Requirement

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week.

Role Overview

The NOC Technician I will perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services. As a NOC Tech I, you will serve as the first line of defense for monitoring and management of all Segra provided network services. The NOC Tech I is responsible for triaging customers, network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers. The NOC Tech must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point for other organizations.

Required Qualifications

• Minimum of 1 year of professional experience in networking support, administration, engineering, or similar.
• High School Diploma or equivalent required.

Preferred Qualifications

• Associate degree or bachelor's degree preferred but not required.
• Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)
• Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
• Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers.
• Self-awareness and willingness to expand issues and follow up to ensure incident resolution.
• An analytical mindset that appreciates solving problems.
• Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Preferred base knowledge of some of the following technologies:
  • Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
  • Network infrastructure, DNS, IP Subnetting
  • Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP)
  • Telephony based technologies (TDM, Converged, VOIP, SIP, etc.)

About Segra

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range

$23.42 - $25.75/hour

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.