NOC Support Engineer

Jobgether; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full-time employment

Global team

Vendor collaboration

Career growth

Job summary

Jobgether seeks a Network Operations Center engineer to monitor global infrastructure, manage incidents, and coordinate with NOC teams and external vendors such as Cisco and Juniper TAC. You will handle TCP/IP, VPN, and MPLS networks and support large-scale enterprise environments.

Candidates should have 3–5 years in network operations, familiarity with OSPF/BGP/EIGRP/RIP/IS-IS, experience with Cisco/Arista/Juniper routing, and ITIL awareness.

Qualifications

• 3–5 years of experience in network operations and incident management.
• Strong knowledge of TCP/IP, VPN, MPLS and routing protocols (OSPF/BGP/EIGRP/RIP/IS-IS).
• Hands-on experience with Cisco, Arista and Juniper routing/switching.
• Experience in NOC environments for enterprise-scale networks.
• Familiarity with incident/change management processes and external vendor coordination.
• Excellent written and verbal communication; able to work in a global team.
• Degree in CS or related discipline preferred; ITIL is a plus.

Responsibilities

• Monitor global network infrastructure and event systems for disruptions.
• Provide support for large-scale networks including routing protocols.
• Configure, troubleshoot, and maintain Cisco, Arista, and Juniper devices.
• Manage incident tickets and coordinate with technical teams.
• Engage with Cisco/Juniper TAC and external vendors when needed.
• Coordinate changes and maintenance under established policies.
• Offer 24/7 on-call support as part of a global team.
• Deliver high-quality customer-facing technical support and incident resolution.

Skills

TCP/IP

VPN

MPLS

OSPF

BGP

EIGRP

RIP

IS-IS

Cisco devices

Arista switches

Juniper devices

Education

Bachelor's degree in Computer Science or related field

ITIL certification (preferred)

Tools

Cisco IOS

Arista EOS

Juniper JUNOS

Visio

Job description

Accountabilities

• Monitor global network infrastructure, event management systems, and operational alerts to identify potential service disruptions.
• Provide support for large-scale TCP/IP, VPN, and MPLS networks, including routing protocols such as OSPF, BGP, EIGRP, RIP, and IS-IS.
• Configure, troubleshoot, and maintain Cisco, Arista, and Juniper routers and switches.
• Perform second-level network and protocol troubleshooting, debugging, and incident investigation.
• Monitor and manage incoming customer emails and respond to telephone inquiries directed to Network Operations.
• Create, document, and manage incident tickets in the incident management system, ensuring accurate prioritization and assignment to the appropriate technical teams.
• Perform initial incident triage using established runbooks and operational procedures.
• Coordinate with NOC engineers and technical support teams to ensure incidents are resolved successfully and service is restored with minimal customer impact.
• Engage external vendors, including Cisco and Juniper Technical Assistance Centers (TAC), to troubleshoot complex network issues and elevate cases when necessary.
• Maintain and update assigned incident tickets, providing customers and stakeholders with timely progress updates.
• Coordinate network maintenance activities, change management procedures, and scheduled infrastructure updates in accordance with established policies.
• Ensure changes undergo appropriate review and verification to minimize implementation risks.
• Perform operational readiness checks and final technical validations before accepting projects into the NOC environment.
• Provide rotating on-call and after-hours escalation support as part of a global 24/7 operations team.
• Deliver high-quality customer-facing technical support while maintaining service reliability and operational standards.

Requirements:

• 3–5 years of experience in network operations, network troubleshooting, and circuit troubleshooting.
• Strong technical knowledge of TCP/IP, VPN, MPLS, and routing protocols, including OSPF, BGP, EIGRP, RIP, and IS-IS.
• Hands-on experience configuring and troubleshooting Cisco, Arista, and Juniper routers and switches.
• Experience working in Network Operations Center (NOC) environments and supporting enterprise or large-scale network infrastructure.
• Familiarity with incident management, network maintenance, and change management processes.
• Experience working directly with external customers and providing technical support in service-oriented environments.
• Excellent written and verbal communication skills, with the ability to explain technical issues clearly and professionally.
• Strong organizational, time-management, multitasking, and prioritization skills.
• High attention to detail, reliability, punctuality, and a proactive approach to problem-solving.
• Ability to work independently while collaborating effectively within a global technical team.
• Familiarity with Microsoft Office, communication software, and Visio.
• ITIL certification is preferred.
• A degree in Computer Science or a related discipline, or equivalent practical experience, is preferred.
• Preferred qualifications: Experience supporting financial markets, financial exchanges, or managed service providers and software vendors serving financial institutions; understanding of equity, futures, and options markets; advanced knowledge of exchange market data and order routing protocols; experience supporting and troubleshooting multicast market data streams; familiarity with financial trading environments; and direct trading experience.
• Willingness to participate in rotating 24/7 global coverage and after-hours on-call support.

Benefits:

• Full-time employment opportunity.
• Opportunity to work with global network infrastructure and critical financial markets technology.
• Exposure to advanced networking technologies and complex technical challenges.
• Collaboration with international engineering, technical support, and vendor teams.
• Opportunities to develop networking expertise and expand technical knowledge.
• Professional growth within a global technology and network operations environment.
• Opportunity to contribute directly to network stability, availability, and customer satisfaction.