NOC Support Engineer

Transaction Network Services; Hawaii; On-site; USD 110,000 - 170,000; Full time

Job summary

Transaction Network Services is seeking a skilled Network Engineer to support the Financial Markets infrastructure, handling large-scale TCP/IP networks, VPNs, and MPLS. You will diagnose complex routing, hardware, and protocol issues, and coordinate with Cisco/Juniper/TAC for resolutions.

This role requires strong customer-facing abilities and incident management. The candidate should have hands-on experience with Cisco, Arista and Juniper equipment, and a background in ITIL processes, NOC

Qualifications

• Experience in global IP networking and large-scale TCP/IP environments.
• Experience with incident management and customer-facing support.
• Familiarity with Financial Markets is a plus.
• Understanding of exchange market data and order routing protocols.

Responsibilities

• Provide support of global large scale TCP/IP, VPN and MPLS networks across OSPF, BGP, EIGRP, RIP, IS-IS.
• Hands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches.
• Vendor management interfacing with Cisco and Juniper TAC.
• Second-level network and protocol troubleshooting and debugging.
• Coordinate, schedule and support network maintenance and change activities; adhere to Change Management Policy.
• Provide on-call escalation support on a rotating schedule.
• Perform Operational Readiness checks for project handover to NOC.
• Manage incidents to restore service with minimal impact.

Skills

TCP/IP

VPN

MPLS

Routing protocols

OSPF

BGP

EIGRP

RIP

IS-IS

Cisco configuration

Arista configuration

Juniper configuration

ITIL Certification

Microsoft Office

Visio

Customer support

NOC experience

Communications skills

Time management

Self-motivation

Trading knowledge

Multitasking

External customers

Change management

Circuit troubleshooting

Network Operations

Education

Computer Science degree or equivalent

Tools

Cisco

Arista

Juniper

Microsoft Office

Visio

Job description

Overview

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Responsibilities

The Financial Markets Global IP Desk will contribute to the success of the team supporting the stability and availability of the TNS Financial Markets infrastructure and services by raising service incident tickets and assigning them to an appropriate engineer. This position is part of the Global IP Desk with a close relationship to the Technical Support Group which serves as second level escalation on all IP related Network Control Center issues. Primary responsibilities will be to resolve any issues including complex IP network routing, hardware, and protocol issues on the TNS global core and Financial Markets network. This is a customer facing role, with the individual responsible for delivering quality service and support to TNS customers. The role being within the Financial Markets industry, liaising with TNS customer’s technical representatives requires solid technical understanding in relation to network, systems infrastructure and datacenters, as well as understanding of Financial Markets and Financial Exchanges.

Primary Duties and Responsibilities

• Provide support of global large scale TCP/IP, VPN and MPLS networks to include OSPF, BGP, EIGRP, RIP, IS-IS protocols
• Hands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches
• Vendor management, to include extensive interface with Cisco and Juniper TAC
• Second-level network and protocol troubleshooting and debugging
• Coordination, scheduling and support of network maintenance and change management activities . Any change in network is scheduled as per the Change Management Policy, including second sighted to avoid any errors for that change during its implementation.
• Provide on-call escalation support which includes after hours availability on a rotating schedule
• Operation Readiness, final checks for project acceptance into the NOC for handover support.
• Incident management, ensure all clients and network incidents are restored with minimal service impact.

Key Responsibilities

• Monitor TNS’s various event management systems.
• Monitor and manage inbound customer email.
• Respond to inbound telephone calls to TNS Network Operations.
• Raise incident tickets on the TNS Incident Management ticketing system
• Provide triage for incidents following defined runbooks.
• Engage NOC engineers on incidents to see the incident through to successful resolution.
• Work as part of a global team that provides 24x7 IP Desk coverage on a rotation basis.
• ~ undefined
• TCP/IP, VPN,MPLS and routing knowledge (OSPF, BGP, EIGRP, RIP, IS-IS).
• Hands-on experience with the configuration of Cisco, Arista and Juniper routers and switches.
• ITIL Certification
• Experience with Microsoft Office software, communications software, and Visio.
• Hardworking, focused, thorough, and punctual.
• Proficient at multitasking.
• Experience working with external customers.
• Experience providing support for NOC environments.
• Computer Science / applicable degree, or equivalent work experience is preferred
• Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor
• Understanding of Financial Markets (Equity, Futures, Options)
• Advanced knowledge of exchange market data and order routing protocols
• Experience supporting and troubleshooting multicast market data streams
• Experience with Change Management Processes
• 3-5 years’ experience with troubleshooting circuits
• 3-5 years’ experience with Network Operations and Troubleshooting
• Excellent communication, customer, and time management skills
• Self-starter with a drive to develop own skills and knowledge
• Team player with good attention to detail
• Direct trading experience advantageous
• Strong written and verbal communications skills required.

Qualifications

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.