NOC Supervisor

Socket.dev; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

28 vacation days

Tuition reimbursement

Food vouchers

Job summary

LivePerson is seeking a NOC Supervisor for a full-time role. You will act as the first escalation point for issues within or outside shifts, ensuring operations meet SLAs and coordinating access and schedules for NOC engineers.

The ideal candidate has SaaS experience, strong Windows/Linux skills, and familiarity with cloud platforms and observability tools. If you thrive under pressure and enjoy data-driven decision making, this is for you.

Qualifications

• Troubleshoot and support SaaS web applications.
• Proficient in Windows and Linux environments.
• Experience with cloud platforms (GCP) is a plus.
• Familiarity with monitoring and observability tools.
• Experience with Kubernetes is advantageous.

Responsibilities

• Serve as first escalation point for NOC issues.
• Ensure shift operations follow defined SLAs.
• Handle system access requests for NOC engineers.
• Track and escalate open incidents and ongoing issues.
• Coordinate administrative tasks (shifts, equipment).
• Manage NOC shift schedule and PTO requests.

Skills

Web apps troubleshooting

Windows OS

Linux OS

GCP

Observability tools

Kubernetes (K8s)

Team coordination

Tools

Zabbix

Datadog

Kibana

Grafana

Job description

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

LivePerson is looking for a NOC Supervisor for a full time position.

You will thrive here if:

• You can operate in a fast paced, dynamic environment
• You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)
• You believe data-led decision making is the norm
• You see feedback or failure as motivation to learn and to grow
• You relate to our core principles and want to work with experts in their respective fields

In this role you will:

• Operate as the NOC’s first point of escalation for any issue raised within or out of shift that may need further assistance / feedback
• Ensure NOC shift operations are executed properly and according to pre-defined SLA’s
• Handle system access related req’s for NOC Engineers
• Track NOC open incidents and ongoing issues, ensuring they get the right attention
• Act as NOC’s focal point for all administrative issues (eg. shifts, equipment needs)
• Manage NOC’s shift schedule (including PTO requests)

Your qualifications are:

• Supporting & troubleshooting web/internet applications, preferably from a SaaS company
• Windows & Linux OS proficiency - Must
• Experience with a similar role - big advantage
• Experience with GCP or other public cloud technologies - Significant advantage
• Experience with industry standard operational monitoring and observability tools (Zabbix, Datadog, Kibana, Grafana) - Significant advantage
• Experience with K8S - Advantage

Other skills and abilities:

• A team player
• Able to operate and prioritize properly under pressure
• A highly motivated individual, with a positive & proactive attitude
• A fast learner with self-learning capabilities
• Articulate, organized and able to communicate clear set of requirements to other organizations - and track progress of multiple tasks of varying knowledge areas
• Excellent presentation skills and training design skills
• Excellent written and verbal communication skills
• Visionary!

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Food Vouchers.
• #LI-Remote

Why you’ll love working here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we’re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.