NOC Lead

Rise & Shine Social Enterprise; Springfield (OR); On-site; USD 28,000 - 32,000; Full time

Job summary

Rise & Shine Social Enterprise in Oregon is seeking a NOC Lead for overnight operations. You will provide shift-level leadership, coordinate staffing, ensure client safety, and promote person-centered supports across assigned programs.

As the primary overnight contact, you will collaborate with nursing, Behavioral Support Specialists, QA, HR, and program leadership to address safety, compliance, and operational needs, while training staff and supporting documentation accuracy and incident

Qualifications

• Supervisory experience in residential/educational settings is preferred or required.
• Experience writing, reviewing and implementing ISPs.
• Knowledge of Oregon Administrative Rules (OARs) and licensing requirements.
• Experience with Therap software is advantageous.

Responsibilities

• Provide shift-level leadership for overnight/NOC operations.
• Coordinate staffing coverage and schedule adjustments.
• Foster professional relationships among staff, individuals served, families, and partners.
• Coordinate with nursing, Behavioral Support Specialists, QA, HR to address needs promptly.
• Attend staff and management meetings and training sessions.
• Support QA with licensing, audits, and improvement plans.
• Complete GER reviews within 3 business days and communicate trends.
• Participate in interviewing, onboarding, training, and coaching of DSP staff.
• Serve as a contact for DSP concerns and follow company procedures.
• Support safety expectations and emergency preparedness.
• Train staff on expectations, accountability, and team development.
• Manage daily program operations including safety, maintenance, and documentation.
• Advocate for rights and person-centered support of individuals served.
• Administer medications only as trained and authorized.
• Complete Therap documentation and daily audits accurately.
• Report abuse, safety and medical concerns per policy and Oregon rules.

Education

Bachelor's degree in social work or related field

High school diploma or GED

Supervisory experience in residential/educational/vocational settings

Tools

Therap

Job description

Description

Rise & Shine is revolutionizing caregiving to our communities' most vulnerable populations. By taking a person-centered approach, we are raising the standard of support to give individuals who experience learning disabilities an opportunity to live their best life.

Position Overview

This role provides shift-level leadership for Rise & Shine overnight / NOC operations across assigned programs. The NOC Lead supports staffing coordination, client safety, documentation accuracy, compliance readiness, staff training, and consistent implementation of person-centered supports. The role serves as a primary overnight point of contact for staff and escalates operational, safety, medical, behavioral, staffing, and compliance concerns to the appropriate leadership.

FSLA Status

Non exempt, hourly

Reports to

Director of Programs

Essential Job Functions

• Provide shift-level leadership for assigned overnight / NOC operations and serve as a point of contact for NOC staff


• Coordinate staffing coverage, call-outs, shift assignments, and schedule adjustments within assigned authority; upscale unresolved gaps promptly


• Foster positive, professional working relationships among staff, management, individuals supported, families, and community partners


• Coordinate with nursing, Behavioral Support Specialists, Quality Assurance, Human Resources, and other professionals so client and program needs are addressed promptly


• Attend and support required staff meetings, one-on-one meetings, management meetings, scheduling meetings, and house meetings as assigned


• Support the Quality Assurance Department and program leadership with licensing requirements, QA reviews, audits, and Plans of Improvement


• Complete administrative review of General Event Reports (GERs) within 3 business days and communicate trends, concerns, and follow-up needs to Quality Assurance, Human Resources, and the Director of Programs as appropriate


• Participate in interviewing, selecting, onboarding, training, coaching, and evaluating DSP staff as assigned; refer performance concerns and recommendations through the appropriate leadership and Human Resources process


• Serve as a point of contact for DSP concerns and grievances and follow established company procedures


• Support OSHA, workplace safety, emergency response, and program safety expectations across assigned sites


• Train new and current staff as assigned and promote clear expectations, accountability, and positive team development


• Support daily program operations as assigned, including household needs, maintenance and safety reporting, financial documentation, supplies, and client support needs


• Advocate for the rights, dignity, choice, and person-centered support of individuals served


• Administer medication and provide medication-related support only as trained, delegated, and authorized


• Complete required Therap documentation, daily audits, records, and other assigned documentation accurately and on time


• Report suspected abuse, neglect, safety concerns, medical concerns, medication concerns, and other incidents according to company policy and Oregon Administrative Rule requirements


• Attend all required meetings, trainings, and competency-based training sessions


• Maintain professional communication, confidentiality, appropriate boundaries, and respectful conduct at all times


• Complete other duties as assigned by the Director of Programs or other designated leadership

Preferred Qualifications

• Two or more years of experience in a supervisory role in a residential, educational, or vocational setting serving people with disabilities; or a bachelor's degree in social work, special education, psychology, or a related field; or an equivalent combination of education and experience totaling more than four years


• Experience writing, reviewing, and implementing Individual Support Plans (ISPs)


• Ability to review and critique Behavioral Support Plans (BSPs) and Nursing Care Plans


• Knowledge of Oregon Administrative Rules (OARs), OAR updates, licensing requirements, and residential program compliance


• Experience using Therap preferred


• Demonstrated positive, solutions-oriented mindset and professional attitude

Minimum Requirements

• Must have a high school diploma or G.E.D.


• Must be at least 18 years of age.


• Must possess a valid Oregon Driver's License and be insurable by the company provider.


• Must pass and maintain Oregon criminal background screening as required for the position


• Must be able to lift up to 40 lbs. and perform physical support tasks such as bending, squatting, transfer-related support, and assisting individuals as needed, within training, program protocols, and company safety guidelines


• Must be able to walk up and down stairs as required by program environments


• Must be able to perform the essential functions of the job with or without a reasonable accommodation

Accountability Principles

• Accountability: See It, Own It, Solve It, Do It


• Become part of the solution


• Respect for others and their feelings


• Act now!


• Ask the question: “What else can I do?”


• Ask the questions: “What coaching do you have for me?” and “What can I do better?”


• Personal ownership and pride


• Reject average


• Show others that you care

Coaching teaches people how to improve their performance. Training teaches people what to do. Culture teaches people how to treat each other. Most of the employees we terminate are fired for a lousy attitude and a cultural miss, not because they forgot the skills that got them hired in the first place.

Salary Description

$20 - $23