NOC L2 and Fulfillment Engineer

Relha LLC; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

401k matching

Tuition assistance

Volunteer program

Wellness program

Medical and dental insurance

Job summary

Western Alliance Bank is seeking an Network Operations Center - IT Staff Engineer I to strengthen production network stability and incident response across on‑prem and cloud environments.

You will support NOC L1, leads, fulfillment, engineering, observability, and critical response coordination, while designing reliable network solutions and maintaining comprehensive documentation.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or related field.
• CCNP, Palo Alto NSP, or equivalent preferred.
• Experience with ITIL practices including incident, request, change, problem, and knowledge management.
• Strong background in production operations through incident triage and root cause analysis.

Responsibilities

• Manage incidents, service requests, and fulfillment tasks to ensure network readiness.
• Design and implement reliability-focused engineering principles.
• Create and maintain site diagrams, runbooks, and network documentation.
• Collaborate with automation and observability teams to improve repeatable processes.
• Provide technical triage during major incidents and outages.

Skills

5+ years networking

Bachelor's degree

Strong communication

Travel up to 25%

Team collaboration

Education

Bachelor's degree in CS/IT

CCNP certification

Palo Alto NSP certification

ITIL certification desirable

Tools

ServiceNow

SolarWinds

LiveNX/LiveAction

ThousandEyes

Infoblox DDI

Job description

As an Network Operations Center - IT Staff Engineer I you'll work in a role with proficiency in network operations and infrastructure products who is responsible for managing and supporting the organization's IT infrastructure. You'll identify development and support needs, take on design responsibilities supporting project tasks, and facilitate dialogue across NOC L1, NOC leads, fulfillment, engineering, observability, and Critical Response Coordination. This role supports production network stability through incident triage, fulfillment execution, service request handling, network readiness, documentation, and repeatable operational improvement.

• Take assignments that can be worked on individually without supervision and manage work effort from concept to completion.
• Design and implement engineering principles aimed at reliability practices and sound recovery procedures.
• Design transaction specific application performance monitoring metrics that can be captured and passed to business partners. In Addition, will layout reference architecture and visual diagrams that capture work.
• Ensure compliance with IT policies, procedures, and industry standards, including reviewing and refining IT control enhancements.
• Manage network queues and ensure timely resolution of incidents, service requests, fulfillment tasks, and operational work.
• Perform daily health checks and network readiness validations across on-premises and cloud network infrastructure.
• Maintain, support, and troubleshoot enterprise network infrastructure including routing, switching, firewall, DNS, DHCP, IPAM, SD-WAN, load balancing, and cloud networking technologies.
• Remediate network and security-related incidents and service issues while maintaining accurate ServiceNow work notes, ownership updates, resolution details, and closure information.
• Perform network infrastructure upgrades, maintenance activities, patching, and vulnerability remediation following established change management processes.
• Provide technical triage and troubleshooting support during major incidents, outages, service disruptions, and high-impact operational events.
• Administer DDI services including DNS, DHCP, IP address management, Infoblox IPAM records, and network inventory accuracy.
• Support Cloudflare DNS administration, F5 LTM / GTM, Azure Load Balancers, firewalls, and related network service availability.
• Create and maintain site diagrams, network documentation, operational procedures, knowledge articles, and runbooks.
• Partner with automation and observability teams to identify and implement automation opportunities for repeatable network operational processes.
• Work and communicate effectively in a dynamic team environment.

What you'll need:

• 5+ years of related experience in IT Networking, Network Operations, Network Security, Infrastructure Support, IT App Support, IT Development, or similar field.
• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical or business-technology field required.
• Additional certifications in Cisco Enterprise Networking, SD-WAN, firewall technologies, cloud networking, or ITIL are highly desirable.
• Intermediate to advanced knowledge of general Financial Services or Banking preferred.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced proven experience supporting production operations through break/fix engineering, incident triage, root cause analysis, service restoration, and coordination across infrastructure, network, fulfillment, observability, and application support teams.
• Intermediate to advanced ability to understand end-to-end operational impact and improve fulfillment processes through clear intake, technical review, execution standards, risk identification, documentation, queue hygiene, and alignment with operational readiness and compliance requirements.
• Strong troubleshooting and support experience across enterprise networking, routing, switching, firewall, DNS, DHCP, IPAM, load balancing, SD-WAN, and cloud networking technologies.
• CCNP, Palo Alto NSP, or equivalent industry certification preferred.
• Experience with ServiceNow, SolarWinds, LiveNX or LiveAction, ThousandEyes, NetBrain, AppDynamics, F5 LTM / GTM, Cloudflare DNS, Infoblox DDI, Cisco Catalyst, Cisco Nexus, Cisco Meraki, Cisco ASA / FTD / Firepower, Cisco FMC, Azure Firewall, and Azure Load Balancers preferred.
• Working knowledge of ITIL practices including incident, request, change, problem, and knowledge management.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Benefits you’ll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [emailprotected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.