NOC Intern - Portland, OR

Cook Solutions Group; Portland (OR); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

PPO insurance

401(k) match

Paid time off

Holiday pay

Company vehicle

Gas card

Tuition reimbursement

Job summary

Cook Solutions Group in Portland, OR is seeking a NOC Intern to monitor systems, resolve issues, and deliver world-class support in a fast-paced IT operations environment.

You will gain hands-on experience with real-time monitoring tools, collaborating with internal teams and external customers, while embracing a customer-first mindset and a team-oriented culture.

Qualifications

• High school diploma or GED required.
• Currently enrolled in or recently completed an IT certification program.
• 1–2 years of relevant experience or strong interest in technology.
• Excellent communication, time management, and organizational skills.
• Strong technical knowledge: Windows 7, VPNs, TCP/IP, Firewalls, Microsoft Office.

Responsibilities

• Monitor various systems and dashboards to detect and respond to issues quickly.
• Provide exceptional customer service via phone, email, and ticketing systems.
• Track and manage support tickets, escalating as needed.
• Perform scheduled audits (e.g., Surveillance and SAN Loitering) with precision.
• Collaborate with team members to maintain service goals.
• Communicate clearly and professionally with team members and customers.
• Support after-hours ticket and phone monitoring when scheduled.
• Embrace and represent our customer-first mindset.

Skills

Windows 7

VPNs

TCP/IP

Firewalls

Microsoft Office

Education

High School Diploma or GED

IT Certification Program

Job description

Career Opportunities with Cook Solutions Group Inc

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Are you passionate about tech and ready to launch your IT career? Cook Solutions Group is looking for NOC Interns who thrive in fast-paced environments, love solving problems, and are eager to learn. You'll work directly with internal teams and external customers to monitor systems, resolve issues, and deliver world-class support while becoming part of our "We Make It Happen!" culture.

Location: Portland, OR – Onsite

Pay: $19.00 hour

Duration: 6 months. Consideration for full-time, long-term employment could be considered at the end of the 6 month committment but not guaranteed.

What You’ll Be Doing:

Monitor various systems and dashboards to detect and respond to issues quickly.

Provide exceptional customer service via phone, email, and ticketing systems.

Track and manage support tickets, escalating as needed.

Perform scheduled audits (e.g., Surveillance and SAN Loitering) with precision.

Collaborate with team members to maintain service goals.

Communicate clearly and professionally with team members and customers.

Support after-hours ticket and phone monitoring when scheduled.

Embrace and represent our customer-first mindset.

What You Bring:

High school diploma or GED required.

Currently enrolled in or recently completed an IT certification program.

1–2 years of relevant experience or strong interest in technology.

Excellent communication, time management, and organizational skills.

Strong technical knowledge: Windows 7, VPNs, TCP/IP, Firewalls, Microsoft Office.

A team-oriented attitude and professional appearance.

Why Join Us?

Hands-on experience in a real-time IT operations environment.

Exposure to cutting-edge monitoring tools and industry practices.

Be part of a positive, collaborative, and high-performing team.

Possibility for long-term employment after successful internship completion.

• Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life.
• CSG employees enjoy competitive salaries
• CSG pays 90% of the PPO insurance premium for the employee
• 100% for a high deductible plan, and 50% for the dependents
• Both plans have reasonable deductible levels and co-pay amounts
• a 401(k)-retirement match
• Paid Time Off (PTO)
• 8 paid holidays per year
• 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program
• Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what makes our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day waiting period, who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

We offer employees opportunities to have fun and build camaraderie. We hold multiple company events each year, including our annual Company Picnic and Annual Party.

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.