NOC Engineer – Tier III

Vero Networks; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Vero Networks is seeking a senior NOC Engineer (Tier III) to join the Network Operations Center in a remote United States role. The candidate will lead advanced troubleshooting, coordinate escalations, and mentor junior NOC staff across fiber transport and IP core networks.

Ideal candidates have 8–10+ years in NOC/ISP environments, deep IP networking expertise (BGP, OSPF, MPLS) and hands-on experience with Juniper, Cisco, and MikroTik.

Qualifications

• 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments.
• Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet).
• Hands-on experience with: Juniper (Junos), Cisco, and MikroTik platforms.
• Calix XGS-PON and access/aggregation network management systems.
• Fixed wireless and LTE platforms such as Cambium, Telrad, or similar.
• Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent plus).
• Strong understanding of network monitoring, alerting, and telemetry tools.
• Proven ability to lead technical responses during major incidents and guide NOC teams through resolution.
• Bachelor’s degree in computer science, IT, or equivalent experience preferred.

Responsibilities

• Monitor multi-vendor network environments, ensuring high availability of fiber and IP transport services.
• Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.
• Coordinate escalations with internal engineering, field operations, and external vendors.
• Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
• Conduct proactive network performance analysis, capacity planning, and optimization.
• Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
• Oversee change management, upgrades, and maintenance windows to minimize service impact.
• Maintain detailed documentation, runbooks, and process improvements for network operations.
• Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

Skills

IP networking

Fiber transport

Junos/Cisco/MikroTik

Calix XGS-PON

Fixed wireless & LTE

Scripting (Python, shell)

Network monitoring/telemetry

Incident leadership

Education

Bachelor's degree in CS/IT or equivalent

Job description

NOC Engineer – Tier III

Department:Networks Operations

POSITION SUMMARY

The NOC Engineer – Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, andescalationleadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands-on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations. We are currently hiring for 1 open position.

RESPONSIBILITIES

• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services.
• Lead triage and advanced troubleshooting of complex network events,identifyingrootcausesand driving quick resolution.
• Coordinate escalations with internal engineering, field operations, and external vendors.
• Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
• Conduct proactive network performance analysis, capacity planning, and optimization.
• Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
• Oversee change management, upgrades, and maintenance windows to minimize service impact.
• Maintaindetailed documentation, runbooks, and process improvements for network operations.
• EnsureSLA adherence, service availability, and MTTR targets are consistently achieved.

CORE COMPETENCIES

There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security , Quality of work , and Results-Orientation.

REQUIRED QUALIFICATIONS

• 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments.
• Deepexpertisein IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet).
• Hands-on experience with:
• Juniper (Junos), Cisco, andMikroTikplatforms.
• Calix XGS-PON and access/aggregation network management systems.
• Fixed wirelessand LTE platforms such as Cambium,Telrad, or similar.
• Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalenta plus).
• Strong understanding of network monitoring, alerting, and telemetry tools.
• Proven ability to lead technicalresponseduring major incidents and guide NOC teams through resolution.
• Bachelor’s degree in computer science, IT, or equivalent experience preferred.

JOB DETAILS AND PHYSICAL REQUIREMENTS

• Thishas no travel requirements.
• Mustbe authorized towork in the United States.
• This is astaffposition.
• This is aNonexempt position.
• This is a Full-Time position.
• This is a Remoteposition.
• The schedule for this position isbased on company requirements for the role.At thistimethe schedule is Monday through Friday withoccasionalweekend availabilityas needed to fulfill the core duties of the role.
• This position requires the ability tosit and workat a desk for extended periods of time, using a computer and other office equipment.
• This position requires the ability to perform fine motor tasks, such as typing or using a mouse, forextendedperiod of time.
  ABOUT VERO
  Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.

NOTICES

Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov

This position requires the ability to pass a standard background check upon offer of position.

At least 2 professional references are required.

CORE COMPETENCY DEFINITIONS

Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly.At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.
Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

Vero Fiber