NOC Engineer – Tier III

Vero Fiber; United States; Teletrabalho; USD 120 000 - 160 000; Tempo integral

Resumo da oferta

Vero Fiber is seeking a senior NOC Engineer to ensure reliability, performance, and uptime across national fiber and IP transport networks. You will provide advanced monitoring, troubleshooting, and escalation leadership, collaborating with engineering, field operations, and vendors.

The ideal candidate has hands-on fiber transport expertise, deep IP routing knowledge (BGP/OSPF/MPLS), and experience mentoring junior staff.

Qualificações

• 8-10+ years in network operations, engineering, or telecommunications in NOC/ISP environments.

Responsabilidades

• Monitor multi-vendor networks to ensure high availability of fiber and IP transport services.
• Lead triage and advanced troubleshooting of complex network events and root cause analysis.
• Coordinate escalations with internal engineering, field ops, and external vendors.
• Manage fault isolation, config, and maintenance of routers, switches, and optical systems.
• Conduct proactive performance analysis, capacity planning, and optimization.
• Provide Tier III support and mentor Tier I/II NOC staff.
• Oversee change management, upgrades, and maintenance windows.
• Maintain documentation, runbooks, and process improvements.

Conhecimentos

NOC operations

IP networking

BGP

OSPF

MPLS

VLANs

VPNs

QoS

Python

shell scripting

Formação académica

Bachelor's degree in CS/IT or equivalent

Ferramentas

Juniper

Cisco

MikroTik

Calix XGS-PON

Cambium

Telrad

Python/Shell scripting

Descrição da oferta de emprego

NOC Engineer - Tier III

Department:Networks Operations

POSITION SUMMARY

The NOC Engineer - Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, and escalation leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands-on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations. We are currently hiring for 1 open position.

RESPONSIBILITIES

• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services.


• Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.


• Coordinate escalations with internal engineering, field operations, and external vendors.


• Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.


• Conduct proactive network performance analysis, capacity planning, and optimization.


• Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.


• Oversee change management, upgrades, and maintenance windows to minimize service impact.


• Maintain detailed documentation, runbooks, and process improvements for network operations.


• Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

CORE COMPETENCIES

There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.

REQUIRED QUALIFICATIONS

• 8-10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments.


• Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet).


• Hands-on experience with:


• Juniper (Junos), Cisco, and MikroTik platforms.


• Calix XGS-PON and access/aggregation network management systems.


• Fixed wireless and LTE platforms such as Cambium, Telrad, or similar.


• Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent plus).


• Strong understanding of network monitoring, alerting, and telemetry tools.


• Proven ability to lead technical response during major incidents and guide NOC teams through resolution.


• Bachelor's degree in computer science, IT, or equivalent experience preferred.

JOB DETAILS AND PHYSICAL REQUIREMENTS

• Thishas no travel requirements.


• Mustbe authorized towork in the United States.


• This is astaffposition.


• This is aNonexempt position.


• This is a Full-Time position.


• This is a Remoteposition.


• The schedule for this position isbased on company requirements for the role.At thistimethe schedule is Monday through Friday withoccasionalweekend availabilityas needed to fulfill the core duties of the role.


• This position requires the ability tosit and workat a desk for extended periods of time, using a computer and other office equipment.


• This position requires the ability to perform fine motor tasks, such as typing or using a mouse, forextendedperiod of time.

ABOUT VERO

Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.

NOTICES

Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov

This position requires the ability to pass a standard background check upon offer of position.

At least 2 professional references are required.

CORE COMPETENCY DEFINITIONS

Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.

Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.

Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

Vero Fiber