NOC Analyst Tier 2: Incident & Network Specialist

Vitistech; Cincinnati (OH); On-site; USD 55,000 - 65,000; Full time

Job summary

Vitis Technologies in Cincinnati is seeking a NOC Analyst Tier 2 responsible for server and infrastructure remediation, assisting with escalated tickets and client satisfaction. The ideal candidate must have 4+ years of professional experience and critical problem-solving skills.

Applicants should be proficient in troubleshooting alerts and supporting clients with technical issues, ensuring continuous improvement in practices. The position offers a salary range of $55,000 to $65,000 and requires on-site availability from Monday to Friday.

Qualifications

• 4+ years of professional work experience.
• Critical thinking and problem-solving skills.
• Ability to work independently and within a team.

Responsibilities

• Troubleshoot monitoring alerts and NOC support tickets.
• Maintain client satisfaction with courteous service.
• Contribute to improvements in technical practices.

Skills

Network+

CMNA

Troubleshooting skills

Customer service skills

Education

2- or 4-year degree in computer technology

Tools

Microsoft Windows Desktop & Server

Office365

Cisco Meraki

Datto BCDR

Datto RMM

Job description

Vitis Technologies in Cincinnati is seeking a NOC Analyst Tier 2 responsible for server and infrastructure remediation, assisting with escalated tickets and client satisfaction. The ideal candidate must have 4+ years of professional experience and critical problem-solving skills.

Applicants should be proficient in troubleshooting alerts and supporting clients with technical issues, ensuring continuous improvement in practices. The position offers a salary range of $55,000 to $65,000 and requires on-site availability from Monday to Friday.