NOC Analyst (L1)

Insight Global; Lancaster (TX); On-site; USD 26,000 - 44,000; Full time

Job summary

Insight Global in Dallas, TX is seeking an NOC Analyst (L1) to monitor gray-space facilities alerts, validate alarm details using runbooks, and coordinate escalation with defined paths. The role includes creating and updating tickets, communicating during handoffs, and maintaining accurate records.

This on-site position emphasizes triage, escalation, and monitoring across rotating shifts, requiring clear documentation and strong communication skills.

Qualifications

• 1-3+ years in a NOC, service desk, operations center, data center, facilities operations, telecom support, monitoring, or similar role.
• Strong written documentation and professional phone communication skills.
• Basic understanding of incident management, ticketing, escalation, severity, and handoff practices.
• Familiarity with infrastructure concepts such as power, cooling, alarms, circuits, network connectivity, sites, vendors, and business impact.
• Ability to work nights, weekends, holidays, and rotating shifts.
• Ability to follow runbooks precisely and ask for help when severity, ownership, or impact is unclear.
• Possible roles include NOC Analyst, Data Center Technician, Facilities Operations Coordinator, etc.
• Experience with BMS/BAS, EPMS, DCIM, ITSM tools, monitoring dashboards, phone bridges, vendor portals, or knowledge-base/runbook systems is preferred.

Responsibilities

• Monitor gray-space critical facilities alerts and validate alarm details using runbooks and severity logic.
• Create and update tickets, contact defined escalation paths, and communicate clearly during handoffs.
• Maintain accurate operational records and escalate appropriately for severity, ownership, or impact.
• Coordinate triage, escalation, and monitoring across shifts as part of a 24/7 operation.
• This role is focused on monitoring, triage, coordination, and escalation rather than hands-on repair.

Skills

NOC experience

Ticketing/ITSM

Incident management

Documentation

Shift work

Communication

DCIM knowledge

Tools

ITSM tools

DCIM

Job description

Job Description

Insight Global is seeking a NOC Analyst (L1) to sit onsite in Dallas, TX. The L1 NOC Analyst monitors gray-space critical facilities alerts, validates alarm details using runbooks and severity logic, creates and updates tickets, contacts defined escalation paths, communicates clearly during handoffs, and maintains accurate operational records. This is a monitoring, triage, coordination, and escalation role; it is not a hands-on facilities repair or deep engineering role.

(This role can pay up to $32 an hour depending on experience).

Skills and Requirements

• 1-3+ years in a NOC, service desk, operations center, data center, facilities operations, telecom support, monitoring, or comparable technical support role.
• Strong written documentation and professional phone communication skills.
• Basic understanding of incident management, ticketing, escalation, severity, and handoff practices.
• Basic familiarity with infrastructure concepts such as power, cooling, alarms, circuits, network connectivity, sites, vendors, and business impact.
• Ability to work nights, weekends, holidays, and rotating shifts.
• Ability to follow runbooks precisely and ask for help when severity, ownership, or impact is unclear.
• NOC Analyst, Data Center Technician, Facilities Operations Coordinator, Critical Facilities Monitor, Telecom NOC Analyst, Carrier Support Analyst, Service Desk Analyst with monitoring exposure, Command Center Analyst, or Infrastructure Operations Analyst.
• Experience with BMS/BAS, EPMS, DCIM, ITSM tools, monitoring dashboards, phone bridges, vendor portals, or knowledge-base/runbook systems is preferred.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].