NK - Customer Service Supervisor

Rock Entertainment Group; Louisville (KY); On-site; USD 21,000 - 34,000; Part time

Job summary

GAT Airline Ground Support in Louisville, Kentucky is seeking a Part-time Customer Service Supervisor to lead the airline customer service operations, audit flight paperwork, evaluate leads and trainers, and coordinate safety policies. The role liaises with airline customers and airport authorities to ensure compliant operations and strong service levels.

The position requires prior airline customer service experience, supervisory capability, and solid computer skills.

Qualifications

• Must have a High School diploma or GED.
• Experience in Airline Customer Service and airport operations.
• Proven supervisory experience managing a business unit.
• Ability to use MS Word and Excel.

Responsibilities

• Monitor and oversee safe, efficient operation of all ground support equipment.
• Report discrepancies on ground support equipment (functional and mechanical).
• Coordinate between carriers to ensure on-time service for cargo and baggage.
• Ensure equipment status is safe and functional.
• Coordinate with supervisors and managers across departments.
• Determine manpower requirements and enforce fair disciplinary procedures.
• Maintain attendance and punctuality standards.
• Read loading instructions and safety labels; brief crews before flights.
• Follow all rules and regulations from federal, state, airport authorities, and carriers.
• Perform other duties as assigned.

Skills

Airline customer service

Supervising a business unit

Operational planning

Resource allocation

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Job description

GAT is seeking dynamic individuals to join its team of aviation professionals.

Classification: Part time, variable, Non-Exempt

Job Summary:

Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.

Job Responsibilities:

• Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
• Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
• Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
• Responsible for equipment and ensuring its safe and efficient operating status;
• Confer with other supervisors and managers to coordinate activities with other departments;
• Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
• Ability to comply with attendance/tardiness standards.
• Able to perform under pressure and within fixed time constraints
• Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
• Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
• Ensure crews are being briefed before flights on positions to take and how flight will work
• Other duties as assigned

Requirements:

• Strong understanding of Airline Customer Service
• Experience in the Airport Ground Handling business.
• Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
• Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
• A proven track record in supervising a business unit.
• Experience in operational planning and resource allocation.
• Working knowledge of GSE maintenance issues.
• Experience and understanding of commercial issues in aviation.
• Must have a High School diploma, GED
• Must be at least 18 years of age
• Capable of processing information in a timely manner