Nightlife Host

Kimpton Hotels & Restaurants; Philadelphia (Philadelphia County); On-site; USD 25,000 - 35,000; Full time

Job summary

A renowned hospitality group in Philadelphia seeks a dedicated Guest Services Representative. You will provide professional support to guests, manage reservations, and maintain a welcoming environment. Ideal candidates should have prior customer service experience and strong communication skills. Flexibility in scheduling is essential as shifts may include weekends and holidays. Join our mission to create heartfelt connections and ensure every guest experiences exceptional service.

Qualifications

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Knowledge of restaurant point-of-sale system and reservation system.

Responsibilities

• Provide guests with information and support in a professional manner.
• Coordinate reservations and seating for daily and/or nightly service.
• Greet all restaurant guests and assist in bussing tables.

Skills

Customer service experience

Interpersonal communication

Ability to multitask

Food Handler Certification

Job description

Overview

Why We're Here. Our purpose is to create heartfelt, human connections and improve the lives of coworkers, guests, owners, and communities. Every day you can make a meaningful impact in your own, unique way.

How We're Different. Our San Francisco-born entrepreneurial spirit and zest for life shape our culture, inviting the lively, genuine you—diverse backgrounds, talents, and experiences—to be fully welcome and celebrated. This environment is creative, self-led, and committed to making guests feel special.

Responsibilities

What You'll Do. Provide guests, on the phone or in person, with information and support in a professional and gracious manner. Receive and coordinate reservations and seating for daily and/or nightly service, while delivering outstanding service. Act as an advocate for the restaurant and develop relationships with guests that encourage return visits.

• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Qualifications (What You Bring)

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• Food Handler Certification (if applicable).
• Flexible schedule and are able to work weekends, nights, and holidays when needed.

Inclusion & Equal Opportunity

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage each employee to understand, accept, and celebrate differences among people, including races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy, click here.

Be Yourself. Lead Yourself. Make it Count.