Night Surveillance & Incident Response Analyst

GardaWorld; Richardson (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Job summary

GardaWorld in Richardson, TX is seeking a Surveillance Operations Analyst for full-time with benefits. You will handle emergency and non-emergency calls, monitor CCTV and access control, and coordinate responses to security incidents during a Thursday-Monday shift (days off Tue/Wed), 10:30pm-7:00am.

Responsibilities include dispatching first responders, reporting incidents, and maintaining situational awareness across North America. Strong MS Office and SharePoint skills are required.

Qualifications

• Must have a high school education or equivalent (GED).
• Experience with multi-line phone systems.
• Comfortable using various computer systems simultaneously.
• Extensive knowledge of Microsoft Office Suite is mandatory.
• Ability to multi-task.

Responsibilities

• Monitor CCTV, alarm signals, and access control systems for a network of facilities across North America.
• Verify security related alarms, dispatch first responders as needed, provide situation updates to security staff, and coordinate with local authorities.
• Maintain real-time knowledge of the location and status of security personnel.
• Create accurate communication logs and report incidents in incident management databases.
• Provide situational awareness of issues throughout the region via internet observation and news reporting.

Skills

Multiline phone systems

Microsoft Office

SharePoint

Data entry

Time management

Education

High school diploma or GED

Tools

Microsoft Office Suite

SharePoint

Job description

GardaWorld in Richardson, TX is seeking a Surveillance Operations Analyst for full-time with benefits. You will handle emergency and non-emergency calls, monitor CCTV and access control, and coordinate responses to security incidents during a Thursday-Monday shift (days off Tue/Wed), 10:30pm-7:00am.

Responsibilities include dispatching first responders, reporting incidents, and maintaining situational awareness across North America. Strong MS Office and SharePoint skills are required.