Night Shift Lead, Patient Access & Revenue Cycle

Penn State Health; Hershey (PA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Tuition discount

Total Rewards Program

Be Well program

Job summary

Penn State Health is seeking a Patient Access Shift Lead Associate for Revenue Cycle Patient Access in Hershey, PA. You will provide in-the-moment supervision, support all functions, and drive quality and productivity across the team during night shifts.

Minimum qualifications include a high school degree and 2 years of customer service, with at least 1 year on a registration-based team. Preferred: Associate’s degree and hospital-based experience.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience with at least one year on a registration-based team.

Responsibilities

• Provide in-the-moment supervision to team members and address procedure and behavior issues.
• Review and provide feedback for quality and productivity to team members.
• Investigate and resolve the most complex tasks performed by the team.

Skills

Customer service

Team supervision

Quality feedback

Problem solving

Education

Associate degree

Job description

Penn State Health is seeking a Patient Access Shift Lead Associate for Revenue Cycle Patient Access in Hershey, PA. You will provide in-the-moment supervision, support all functions, and drive quality and productivity across the team during night shifts.

Minimum qualifications include a high school degree and 2 years of customer service, with at least 1 year on a registration-based team. Preferred: Associate’s degree and hospital-based experience.