Night Operations & Tracking Specialist

ITS Logistics; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

ITS Logistics is seeking a Logistics Track & Trace Coordinator in Fort Worth to manage shipment tracing, maintain driver relationships, and provide timely updates to customers. The role requires attention to accuracy, ability to work evenings and overnights, and solid communication skills to ensure smooth operations across the brokerage division.

The successful candidate will collaborate with the division manager, utilize TMS systems for order tracking, and escalate issues promptly to minimize

Qualifications

• Minimum of one year experience in the transportation industry.
• Ability to work evening and midnight hours.
• Excellent communication and professional business writing skills.
• Documentation in TMS and clear record-keeping.

Responsibilities

• Tracking and tracing current shipments in the ITS network.
• Maintaining relationships with drivers and providing support as needed.
• Producing timely and accurate communication to all customers within the assigned network.
• Reviewing and communicating effective handoffs each shift and understanding the state of the network daily.
• Utilizing technology to properly track orders for on time delivery.
• Ensuring loads are on time and track and trace updates are sent per the required cadence.
• Escalating concerns, delays, loss failures, loss of revenue and other issues with shipments to appropriate chain of command.
• Work efficiently with a high level of accuracy.
• Other duties as assigned.

Skills

Communication skills

Verbal communication

Interpersonal skills

Business writing

Grit

Tools

TMS experience

Job description

ITS Logistics is seeking a Logistics Track & Trace Coordinator in Fort Worth to manage shipment tracing, maintain driver relationships, and provide timely updates to customers. The role requires attention to accuracy, ability to work evenings and overnights, and solid communication skills to ensure smooth operations across the brokerage division.

The successful candidate will collaborate with the division manager, utilize TMS systems for order tracking, and escalate issues promptly to minimize