Night Manager

The Vineta Hotel; Town of Florida (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary

Employer paid health benefits package

401(k) plan matching program

Comprehensive overall compensation (PТ

Excellent Training and Development

Complimentary Dry Cleaning

Job summary

The Vineta Hotel in Palm Beach invites applications for a Night Manager to oversee all overnight hotel operations, ensure exceptional guest service, and uphold Leading Quality Assurance standards. You will manage the night team, handle emergencies, and coordinate with security and front‑office teams to maintain luxury service levels.

Requirements include at least 2 years in luxury hospitality, English fluency, and the ability to work overnights, with a preferred Hospitality Management degree.

Qualifications

• Minimum 2 years of proven experience in a similar role within luxury hospitality.
• College degree in Hospitality Management preferred or equivalent experience.
• Fluent in English; other languages considered an asset.
• Proficiency in Microsoft Office and hotel management systems (PMS, CRM, POS, Opera).

Responsibilities

• Serve as the primary point of contact for guests during nighttime hours, ensuring a seamless and memorable guest experience.
• Handle guest requests, complaints, and emergencies with professionalism and discretion.
• Conduct late check-ins, early check-outs, and VIP arrivals, ensuring all guest preferences are met.
• Monitor front office and public areas to ensure cleanliness, comfort, and adherence to hotel standards.
• Oversee night shift operations, including front office, housekeeping, security, and room service.
• Supervise and support night hoteliers, providing guidance, training, and motivation as needed.
• Ensure all departments operate efficiently and according to hotel policies and procedures.
• Act as the Manager on Duty (MOD), making key operational decisions in the absence of senior management.
• Monitor hotel security systems and conduct routine property inspections.
• Respond to and manage emergency situations, including medical incidents, fire alarms, and guest disturbances.
• Ensure compliance with all safety regulations and hotel policies.
• Work closely with security personnel to maintain a safe environment for guests and hoteliers.
• Perform nightly financial audits, reconcile daily transactions, and prepare reports for management.
• Ensure accurate end-of-day processing, including billing and revenue reconciliation.
• Oversee cash handling procedures and ensure compliance with financial policies.
• Assist in forecasting and occupancy management for the following day’s operations.
• Maintain compliance with all hotel policies, confidentiality, safety regulations, and luxury service protocols.
• Foster a positive, service-oriented culture that aligns with the hotel’s vision of ultra-luxury hospitality.

Skills

Fluent English

Office Proficiency

Opera PMS

Education

College degree in Hospitality Management

Tools

PMS

CRM

POS

Opera

Job description

The Vineta Hotel - situated in the heart of Palm Beach, in homage to an illustrious history dating back 100 years, The Vineta Hotel has been restored to its former splendor and reopens shortly in a familiar location. Two blocks away from Worth Avenue in the heart of Palm Beach, The Vineta embodies the elegant, artistic life of a destination famed for its restaurant scene, designer boutiques and noteworthy galleries. The hotel is the first in the US to join the Oetker Hotels portfolio. Originally called The Vineta Hotel, this landmark dates back to 1926 and is a fine example of Mediterranean Revival architecture seen throughout the destination. A top-to-bottom renovation marks an opportune moment to bring back the original name of this establishment, The Vineta, to clearly mark a bold new chapter in its history. Combining stylish décor with contemporary comfort and the city’s most coveted social setting, complemented by world-class cuisine and unrivalled service, the property will quickly be established as the pinnacle of hospitality in Palm Beach

Missions

The Night Manager is responsible for overseeing all hotel operations during the overnight shift, ensuring exceptional guest service, operational efficiency, and security, in compliance with the company’s elevated expectations and Leading Quality Assurance standards (LQA).

Profile

• Serve as the primary point of contact for guests during nighttime hours, ensuring a seamless and memorable guest experience.
• Handle guest requests, complaints, and emergencies with professionalism and discretion.
• Conduct late check-ins, early check-outs, and VIP arrivals, ensuring all guest preferences are met.
• Monitor front office and public areas to ensure cleanliness, comfort, and adherence to hotel standards.
• Oversee night shift operations, including front office, housekeeping, security, and room service.
• Supervise and support night hoteliers, providing guidance, training, and motivation as needed.
• Ensure all departments operate efficiently and according to hotel policies and procedures.
• Act as the Manager on Duty (MOD), making key operational decisions in the absence of senior management.
• Monitor hotel security systems and conduct routine property inspections.
• Respond to and manage emergency situations, including medical incidents, fire alarms, and guest disturbances.
• Ensure compliance with all safety regulations and hotel policies.
• Work closely with security personnel to maintain a safe environment for guests and hoteliers.
• Perform nightly financial audits, reconcile daily transactions, and prepare reports for management.
• Ensure accurate end-of-day processing, including billing and revenue reconciliation.
• Oversee cash handling procedures and ensure compliance with financial policies.
• Assist in forecasting and occupancy management for the following day’s operations.
• Maintain compliance with all hotel policies, confidentiality, safety regulations, and luxury service protocols.
• Foster a positive, service-oriented culture that aligns with the hotel’s vision of ultra-luxury hospitality.

What You Bring

• Minimum 2 years of proven experience in a similar role within luxury hospitality.
• College degree in Hospitality Management preferred or equivalent experience.
• Fluent in English; other languages considered an asset.
• Proficiency in Microsoft Office and hotel management systems (PMS, CRM, POS, Opera), and a deep understanding of guest service operations.
• Full-Time position.
• Able to work overnight shifts, including weekends and holidays.
• Prolonged periods of standing and walking, sitting at a desk and working on a computer.
• Must be able to reach, bend, balance and transport various objects weighing up to 15 lbs.
• Must be able to access and navigate each department at the organization’s facilities.

Benefits

• Competitive Salary
• Employer paid health benefits package
• 401(k) plan matching program
• Comprehensive overall compensation package (PTO, holidays)
• Excellent Training and Development opportunities with Oetker Hotels
• Complimentary Dry Cleaning

The Vineta Hotel is an Equal Opportunity, Affordative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.