Night Front Desk & Guest Experience Pro

Choice Hotels International; Phoenix (AZ); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

Choice Hotels International is seeking a Front Office Representative to provide superior guest service in a fast-paced hotel environment. You will welcome guests, register arrivals, process transactions and promote hotel amenities and the loyalty program.

The role requires strong communication, a positive attitude, and the ability to multitask across front desk tasks, with flexible scheduling including mornings, afternoons, nights and weekends.

Qualifications

• Strong customer service experience required.
• Previous hotel experience preferred.
• Ability to maintain a positive and professional attitude when handling all situations.
• Solid computer skills.
• Ability to push/pull up to 30lbs.
• Ability to work flexible schedule, including morning, afternoons, nights and weekends.
• Excellent communication skills.
• Must possess a strong team spirit.
• Opera experience preferred.

Responsibilities

• Greet guests and process hotel registration and other transactions.
• Ensure a delightful, seamless arrival and departure for our guests.
• Keep current on hotel accommodations, services and local attractions.
• Handle guest compliments, comments, observations and challenges to achieve full guest satisfaction.
• Record resolutions to guest complaints on the “Make it Right” log.
• Work with other departments to arrange requested guest services.
• Review and update the communication log to stay informed of hotel developments.
• Prepare end of shift summaries and communications for management and other shifts.
• Encourage up-selling of accommodations and promote hotel amenities and loyalty program.
• Make reservations in accordance with hotel yield management practices.

Skills

Customer service

Hotel experience

Positive attitude

Communication skills

Teamwork

Cash handling

Tools

Opera

Job description

Choice Hotels International is seeking a Front Office Representative to provide superior guest service in a fast-paced hotel environment. You will welcome guests, register arrivals, process transactions and promote hotel amenities and the loyalty program.

The role requires strong communication, a positive attitude, and the ability to multitask across front desk tasks, with flexible scheduling including mornings, afternoons, nights and weekends.