Night Dispatcher

US Foods; Omaha (NE); In loco; USD 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

US Foods, Inc. in Omaha, NE is seeking a Dispatcher to coordinate driver assignments and ensure on-time distribution to customers. The role requires attention to service quality and proactive issue escalation.

This full-time position offers an early morning schedule and a starting hourly rate with potential overtime. Primary tasks include route reassignment, safety checks, and maintaining communication with drivers and managers.

Competenze

• Minimum one year of transportation or logistics experience.
• Excellent communication skills, both oral and written.
• Strong math, analytical and organizational abilities.
• Proficient with Microsoft Word, Excel, Access, and Outlook.

Mansioni

• Coordinate driver assignments and shuttle activities to resolve service issues.
• Escalate late dispatches or breakdowns to managers and sales force.
• Reassign routes to solve service issues and monitor driver POD entries.
• Inspect driver appearance and ensure PPE and uniform compliance.
• Notify supervisors of accidents or injuries and support operations.

Conoscenze

Effective communication

Verbal and written communication

Telephone and customer service

Math and analytical skills

Organizational skills

Problem solving

Teamwork

Formazione

High school diploma or GED

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Descrizione del lavoro

Omaha NE

Full time

R283624

Join Our Community of Food People!

BASIC PURPOSE The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.

The starting pay range is between $22-$28.83 per hour.

SCHEDULE

• Monday-Friday

• 2am-10:30am

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.

• Ensure that customer’s needs are being met in a prompt and professional manner and elevate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner.

• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.

• Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.

• Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.

• Other duties as assigned by manager.

SUPERVISION

• N/A

RELATIONSHIPS

• Internal: Drivers, transportation managers and supervisors, sales

• External: Customers

WORK ENVIRONMENT

• The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• Minimum one year of transportation or logistics experience.

Knowledge/Skills/Abilities:

• Effective communication both verbally and in writing.

• Excellent telephone and customer service ability.

• Math, analytical, and organizational skills with high attention to detail.

• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.

• Problem solving and critical thinking abilities to solve problems of limited scope.

• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Prior dispatcher experience preferred.

• Knowledge of DOT Hours of Service Regulations and driver logs.

• Knowledge of our geographic delivery area.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND OCCASIONALY

WALK OCCASIONALY

DRIVE VEHICLE OCCASIONALY

SIT FREQUENTLY

LIFT

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) OCCASIONALLY

Over 100 lbs (Very Heavy) N/A

CARRY

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

PUSH/PULL*1 OCCASIONALLY

CLIMB/BALANCE*2 OCCASIONALLY

STOOP/SQUAT OCCASIONALLY

KNEEL OCCASIONALLY

BEND OCCASIONALLY

REACH ABOVE SHOULDER FREQUENTLY

TWIST OCCASIONALLY

GRASP OBJECTS*3 OCCASIONALLY

MANIPULATE OBJECTS*4 OCCASIONALLY

MANUAL DEXTERITY*5 FREQUENTLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $22.00 and $28.83.

As applicable, this role may also receive overtime compensation, retention bonus, incentive compensation based on productivity and quality.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

$17 - $26

*****EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/** Age/Genetic Information****EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/** **Age/Genetic Information** **/Protected Veteran/Disability Status

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US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF_CCPA_policy.pdf) .

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

Know Your Rights (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Know_Your_Rights.pdf)

Pay Transparency policy statement is available here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Pay_Transparency_Nondiscrimination_Provision.pdf)

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 866-960-5886. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.