Night Customer Service Representative

The Chefs’ Warehouse; New Bedford (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

The Chefs’ Warehouse in New Bedford, MA is seeking a Night Customer Service Representative to listen to issues and offer fast, accurate solutions using strong product knowledge and policies.

You will handle orders, enter data, and coordinate with sales and production teams to ensure excellent service while maintaining professional communication with customers, vendors, and colleagues.

Qualifications

• Must have a High School Diploma or higher.
• 2-4 years of meat industry experience required.
• Minimum 4 years in customer service/sales required.
• Fluent in English; Spanish is a plus.
• Experience with Canopy system preferred.

Responsibilities

• Handle incoming calls, emails, fax, and orders; enter into system.
• Run production reports as requested by warehouse team.
• Inform customers of items not ordered or out of stock; offer substitutions.
• Coordinate with outside sales; route calls to appropriate team.

Skills

Customer service

Team player

Multitasking

English fluency

Spanish a plus

Education

High School Diploma

Tools

Canopy system

Job description

Position Summary:

Our growing organization is looking for a skilled problem solver to join our team as a Night Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

What you’ll do:

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
• Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Assist with AR/AP functions.
• Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
• Attend sales meetings and take part in sales activities as needed.
• Additional projects or tasks may be assigned as needed.

About you:

• High School Diploma or higher degree required.
• 2-4 years of meat industry experience required.
• Minimum 4 years in customer service/sales required.
• Ability to read, write, and speak fluently in English language required. Spanish a plus.
• Strong technology and computer skills required. Experience with Canopy system a plus.
• Must be a team player with a positive attitude.
• Self-motivated, professional ability to multitask, and work well under pressure.