Night Crew Lead

Giant Eagle, Inc.; Pittsburgh (Allegheny County); On-site; USD 19,286 - 27,552; Full time

Job summary

Giant Eagle, Inc. is seeking a Night Crew Lead to maintain store standards in the sales area, stock shelves, and ensure guest requirements are met. You will support an amazing team, grow into leadership, and inspire those around you.

Ideal candidates will have 6 months to 1 year of experience, a high school diploma or equivalent, CPR certification, and be prepared to work a flexible schedule including nights and weekends. This role emphasizes teamwork and guest service excellence.

Qualifications

• High school diploma or equivalent required.
• CPR certification required.
• Experience: 6 months to 1 year; aspiring to become a Non‑union Team Leader.
• Must be at least 18 years old.

Responsibilities

• Maintain safety as the top priority for Team Members, guests, and products.
• Cultivate a foodie culture by sharing passion for food with Team Members and guests.
• Perform all functions of a Team Leader in the leader's absence where appropriate.
• Direct Team Members using work lists and by performing duties of an Overnight Team Member.
• Direct, oversee and evaluate training of new and current Team Members.
• Work a flexible schedule including nights, weekends, and holidays.
• Prepare products for stocking and pricing when necessary.
• Write department orders, monitor ordering, and supervise stocking and receiving.

Skills

Team leadership

Guest service

Communication

Education

High school diploma or equivalent

Tools

CPR Certification

Job description

Job Summary

The Night Crew Lead maintains standards in the sales area and stocks shelves to ensure guest requirements are met. They also build guest loyalty by providing exemplary customer service. This role is critical in ensuring that our shelves are stocked and that our store is ready for the morning and day ahead. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Qualifications

• Experience Required: 6 months to 1 year; desire to become a Non‑union Team Leader
• Education Desired: High school diploma or equivalent
• Certification or Licensing Required: CPR
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Maintain safety as the top priority in all aspects of work, for Team Members, guests, and products.
• Cultivate a foodie culture by sharing excitement and passion for food with Team Members and guests.
• Perform all functions of a Team Leader in his/her absence, when necessary and where appropriate.
• Direct Team Members by using work lists as well as understanding and performing all duties required of an Overnight Team Member.
• Direct, oversee and evaluate all training of new and current Team Members.
• Be able to work a flexible schedule and be scheduled according to needs of business including required nights, weekends and holidays.
• Prepare products to be stocked by taking cases of pallets, cutting them open, loading them onto a flat, and pricing if necessary.
• Write department orders, monitor ordering, and supervise stocking and receiving with latest tools and technology/automated ordering systems.
• Track and reduce out of stocks and participate in taking of physical inventories.
• Utilize all available tools to help reduce and eliminate shrink.
• Provide guest service that exceeds expectations for both internal and external guests.
• Understand all Guest Service Initiatives and Measurement tools (i.e. Voice of Guest, Mystery Shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Address customer care calls when appropriate.
• Provide coaching and feedback to Team Members not meeting guest service standards.
• Take an active role in building the store's product assortment throughout the year and at resets by cultivating strong working relationships with guests, vendors, and suppliers.
• Follow company sampling requirements/suggestive selling and comply with Day of the Week Merchandising initiatives.
• Maintain a safe and clean environment to ensure the safety of Guests and Team Members while exceeding health and OSHA requirements.
• Comply and perform self‑assessments to maintain necessary standards and pass all steritech, internal and external audits.
• Complete incident prevention checklists as required.
• Follow work designs and methods, and update as needed following 6S requirements.
• Prepare, maintain and track records concerning inventories and work processes to calculate monthly gross profits according to company policy.
• Be able to use and navigate all required company applications resources including, but not limited to GE Central, the RTM system and e‑mail.
• Attend and conduct daily team huddles as directed by Team Leader.
• Understand and adhere to all relevant local, state and federal laws/guidelines as well as company policies.
• Responsible for reporting any incidents in violation of these guidelines or policies.
• Ability to react/respond to all emergency situations/knowledge help chain.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.