Night Auditor - The Springs Resort & Spa

Wellspring Hospitality LLC; Pagosa Springs (CO); On-site; USD 25,000 - 33,000; Full time

Job summary

The Springs Resort & Spa in Pagosa Springs, CO is seeking a detail-oriented Night Auditor to join our Front Office team. The role ensures accurate nightly financial reconciliation, maintains guest service standards during overnight hours, and supports safety and operational continuity of the resort.

Responsibilities include performing nightly audit procedures, balancing cash drawers, preparing daily reports, and resolving discrepancies in guest accounts.

Qualifications

• Experience with front desk, accounting, or hospitality is preferred.
• Proficient in PMS and basic accounting principles.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Perform nightly audit procedures to reconcile daily transactions and room revenue.
• Balance cash drawers and guest folios, and prepare daily reports.
• Identify and resolve discrepancies in guest accounts and postings.
• Greet guests overnight, address inquiries, and maintain service standards.
• Support safety, security, and orderly front desk operations overnight.

Skills

Attention to detail

Problem-solving

Communication skills

Overnight work capability

Education

High school diploma or equivalent

Tools

PMS

Job description

Description

The Springs Resort & Spa is seeking a detail-oriented and dependable Night Auditor to join our Front Office team in Pagosa Springs, Colorado. This role is responsible for ensuring accurate nightly financial reconciliation, maintaining guest service standards during overnight hours, and supporting the overall safety and operational continuity of the resort.

This position requires strong analytical skills, attention to detail, and the ability to work independently while delivering professional guest service.

Your Future Career

• Financial Reconciliation & Reporting
• Perform nightly audit procedures to reconcile daily transactions, room revenue, and accounts.
• Balance cash drawers, credit card transactions, and guest folios.
• Prepare and distribute daily financial and operational reports.
• Identify and resolve discrepancies in guest accounts and system postings.
• Complete end-of-day closeout procedures within the property management system (PMS).

Guest Service & Front Desk Support

• Greet and assist guests during overnight hours, including late check-ins and early departures.
• Respond promptly and professionally to guest inquiries and requests.
• Address and elevate? Actually the line is: "Address and elevate? No.
• Maintain knowledge of resort amenities, services, and local attractions.

Safety & Security

• Monitor lobby and public areas to ensure guest safety and property security.
• Follow established emergency and safety protocols.
• Conduct routine property checks as required.
• Maintain key control and protect confidential guest information.

Operational Support

• Prepare room status reports and communicate updates to Housekeeping and Front Office leadership.
• Assist with early morning preparations for the Front Desk team.
• Maintain organized documentation of nightly activities.
• Perform additional duties as assigned to support overall resort operations.

Requirements

Required Qualifications

• High school diploma or equivalent required.
• Previous front desk, accounting, or hospitality experience preferred.
• Experience with property management systems (PMS) and basic accounting principles preferred.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and manage responsibilities overnight.
• Strong communication and customer service skills.
• Ability to work overnight shifts, including weekends and holidays.

Physical & Work Environment Requirements

• Ability to stand and sit for extended periods during a shift.
• Ability to use computers and office equipment for prolonged periods.
• Ability to occasionally lift or move items weighing up to approximately 25 pounds.
• Ability to remain alert and responsive during overnight hours.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Springs Resort & Spa is an Equal Opportunity Employer