Night Auditor - Sheraton - Brooklyn, NY

Real Hospitality Group; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented Night Auditor to join their team. This role is pivotal in ensuring the smooth operation of the front office during the night shift, balancing daily revenues, and providing exceptional service to guests. As part of a dynamic hospitality environment, you will manage guest check-ins and check-outs, maintain accurate records, and assist in ensuring guest satisfaction. With competitive compensation and opportunities for career growth, this position is perfect for those passionate about hospitality and guest service. Join a team dedicated to excellence and enjoy a variety of benefits that support your health and well-being.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Flexible Wages

Employee Assistance Program

Discounts

Qualifications

• Experience in front office operations and guest service.
• Ability to handle cash and perform audits.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Balance receipts and perform income audits daily.

Skills

Guest Service

Accounting Skills

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

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Purpose of the Position:

The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out guests, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide guest service, and support the hotel's rooms division to ensure guest satisfaction.

Benefits/Perks:

Competitive compensation, career growth, flexible wages, holiday, sick, vacation pay, health/dental/vision insurance, employer-paid life insurance, employee assistance, 401k, and discounts.

Responsibilities:

• Greet, register, and assign rooms.
• Verify credit and payment methods.
• Maintain records of room availability and guest accounts.
• Balance receipts and revenues, perform income audits.
• Review accounts during checkout.
• Handle messages, reservations, inquiries, and guest comments.
• Answer phones promptly.
• Perform