Night Auditor - Element Bozeman

Element Bozeman; Bozeman (MT); On-site; USD 38,000 - 48,000; Full time

Job summary

Element Bozeman Night Auditor oversees overnight front desk operations 11:00 p.m.–7:00 a.m. Sunday through Thursday, handling guest registrations, reservations, and daily reporting. Responsibilities include balancing transactions and conducting security walks to ensure a safe, smooth operation.

The role requires strong problem-solving skills, ability to work independently, and familiarity with accounting principles and basic office software. High school diploma or equivalent is required.

Qualifications

• High School diploma or equivalent.
• College coursework in related field helpful.
• Prefer 1 year of progressive experience in a hotel or related field.
• Previous supervisory responsibility preferred.
• Must be able to work independently with minimal supervision.
• Knowledge of Accounting Principles.
• Ability to problem solve and troubleshoot to resolve guest issues and respond to emergencies.
• Proficient in Windows operating systems, spreadsheets and word processing.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance per Kinseth Hospitality standards and hotel scheduling.
• Complete End of Day processes and balance the day’s transactions.
• Run required reports for audits and daily operations.
• Maintain Front Office computer system operation according to standards.
• Fulfill all Front Office functions between 11:00 p.m. and 7:00 a.m.

Skills

Accounting

Problem Solving

Independent Work

Communication

Financial Data

Education

High School Diploma

College Coursework Helpful

Hotel Experience

Supervisory Experience

Tools

Windows OS

Spreadsheets

Word Processing

Job description

JOB SUMMARY:

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift 11pm-7am Sunday through Thursday. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

QUALIFICATION STANDARDS:

Education & Experience:

• Prefer 1 year of progressive experience in a hotel or a related field required.


• High School diploma or equivalent required.


• College course work in related field helpful.


• Previous supervisory responsibility preferred.


• Must be able to work independently and with minimal supervision.


• Knowledge of Accounting Principles.


• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.


• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.

Physical requirements:

• Long hours sometimes required.


• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental requirements:

• Must be able to convey information and ideas clearly.


• Must be able to evaluate and select among alternative courses of action quickly and accurately.


• Must work well in stressful, high pressure situations.


• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.


• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.


• Must be able to work with and understand financial information and data, and basic arithmetic functions.


• Must be able to work in a self-managed environment.


• Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests.


• Must maintain composure and objectivity under pressure.

DUTIES & FUNCTIONS:

Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.


• Maintain regular attendance in compliance with Kinseth Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).


• Comply at all times with Kinseth Hospitality standards and regulations to encourage safe and efficient hotel operations.


• Maintain a friendly and warm demeanor at all times.


• Initiate and complete the End of Day process.


• Run all reports as required for Food and Beverage audit.


• Complete the Night Audit checklist for computer procedures daily.


• Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).


• Maintain cashiering responsibilities as per Front Office procedures according to Kinseth Hospitality standards.


• Maintain Front Office computer system operation according to Kinseth Hospitality standards.


• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.


• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)


• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.


• Follow safety and emergency procedures according to Kinseth Hospitality standards.


• Maintain proper record keeping (i.e., log books, etc.) according to Kinseth Hospitality standards.


• Be familiar with all Kinseth Hospitality’s policies and house rules.


• Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.


• Maintain radio contact with other employees during entire shift.


• Have a working knowledge of security procedures.


• Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.


• Prepare and distribute the Daily Flash Report as needed.

Marginal:

• Transfer the master or house accounts as necessary.


• Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s.


• Train any new Night Auditors as requested by management.


• Run morning reports according to Kinseth Hospitality procedures.


• Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.


• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)


• Handle items for “Lost and Found” according to the standard.


• Complete any reports as requested by management in a timely manner.


• Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit \"Watch List\", and preparation of daily revenue summary).


• Attend meetings as required by management.


• Perform any other duties as requested by the Guest Services Manager or any other member of management.