Overnight Operations Specialist

Gravity Haus; Vail (CO); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership

Job summary

Gravity Haus in Colorado is seeking an Overnight Operations Specialist to own the nightly guest experience and support property readiness during overnight hours.

You will handle late arrivals, early departures, and conduct property checks, while coordinating with teams to ensure cleanliness, security, and smooth handoffs to the morning crew.

Qualifications

• Experience in hospitality or guest services.
• Strong customer service and communication skills.
• Ability to work independently during overnight hours.
• Detail-oriented with a focus on cleanliness and presentation.

Responsibilities

• Serve as the primary guest services presence during overnight hours.
• Welcome and assist late-arriving guests, including overnight check-ins and information provision.
• Assist early-departing guests with check-outs, questions, transportation, and other needs.
• Respond to guest requests and resolve issues professionally, escalating when needed.
• Monitor the front desk, lobby, and guest areas during overnight shift.

Skills

Hospitality experience

Customer service

Independent night shift

Attention to detail

Job description

Description

The Overnight Operations Specialist is responsible for providing exceptional overnight guest service while supporting the smooth operation, organization, and presentation of the property during overnight hours. This role serves as the primary overnight presence at the hotel, assisting late-arriving and early-departing guests while ensuring the property is clean, prepared, secure, and ready for the next day.

Job Type

Full-time, Part-time

Key Responsibilities

Overnight Guest Services

• Serve as the primary guest services presence during overnight hours.
• Welcome and assist late-arriving guests, including completing overnight check-ins and providing information about the property and local area.
• Assist early-departing guests with check-outs, questions, transportation, and other needs.
• Respond to guest requests and resolve issues professionally, escalating matters to leadership when appropriate.
• Monitor the front desk, lobby, and guest areas throughout the overnight shift.
• Maintain a warm, welcoming, and professional presence for guests and members at all times.
• Safely park and retrieve guest vehicles as part of valet services.

Overnight Property Operations

• Conduct regular walks of the property to ensure common areas are clean, organized, safe, and guest-ready.
• Identify and address operational needs throughout the property during overnight hours.
• Clean, organize, restock, or reset guest-facing areas as needed.
• Restock retail, supplies, amenities, and other inventory throughout the property.
• Assist with light property upkeep and projects, such as touch-up painting, organizing storage areas, or other tasks that improve the overall appearance and functionality of the property.
• Prepare spaces and supplies for the following day’s operations.
• Assist with setting up or resetting meeting, event, and banquet spaces.
• Complete special projects and other operational tasks that can be performed more effectively during overnight hours.

Guest & Member Specialness

• Create personalized touches for arriving guests and members, including handwritten welcome cards, amenities, and other thoughtful details.
• Prepare member welcome experiences and special requests for the following day.
• Assist with VIP arrivals, special occasions, and other guest or member experiences.
• Look for opportunities to create memorable moments and exceed guest and member expectations.

Financial & Administrative Support

• Complete basic overnight financial and administrative tasks, including maintaining and reconciling house ledgers.
• Review and organize overnight transactions and documentation for accuracy.
• Assist with basic cash handling and other front desk accounting responsibilities as needed.
• Ensure appropriate records and information are prepared for the morning team.
• Complete daily checklists, logs, and shift handoff notes.

Team & Operational Support

• Communicate important overnight activity, guest needs, maintenance concerns, and outstanding tasks to the appropriate team members.
• Prioritize tasks based on immediate guest needs, safety, property presentation, and operational priorities.
• Work independently during overnight hours while knowing when to elevate an issue to leadership.
• Support the broader hotel team by completing tasks that may not have been possible during daytime operations.
• Approach each shift with flexibility and a willingness to jump in wherever support is needed.

What We’re Looking For

• Previous experience in hospitality, hotel operations, customer service, or a similar guest-facing environment preferred.
• Strong customer service and communication skills.
• Highly self-motivated and comfortable working independently during overnight hours.
• Ability to assess priorities and use good judgment without constant supervision.
• Detail-oriented with a strong eye for cleanliness, organization, and presentation.
• Comfortable performing a variety of hands-on tasks and shifting priorities throughout a shift.
• Basic computer and administrative skills; experience with hotel PMS or other hospitality systems preferred.
• Basic comfort with cash handling and financial reconciliation.
• A positive, "roll up your sleeves" attitude and willingness to do whatever is needed to support the property.
• Ability to work overnight shifts, including weekends and holidays.
• Passion for hospitality, the outdoors, and creating exceptional guest and member experiences.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 lbs. occasionally.
• Ability to bend, stoop, reach, and perform light physical tasks.
• Ability to safely perform basic property upkeep and setup tasks.
• Ability to work independently during overnight hours.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.

Salary Description

$26.00-$28.00/hr