Night Auditor

MCR; Smyrna (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral bonuses

Career advancement

Health Insurance

Job summary

MCR is seeking a Night Auditor for the Smyrna hotel to ensure accurate overnight audits, timely reporting, and secure operations. You will greet guests, manage guest interactions with professionalism, and support hotel events and everyday tasks across front and back of house.

The role requires staying alert during night shifts, applying guidelines, and coordinating with team members to uphold cleanliness, safety and service standards for all guests.

Qualifications

• Experience in a hospitality, service, consumer-facing field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high‑pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving concerns.
• Communication Skills: Must be able to convey information clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule including evenings, nights, weekends and holidays.
• Clock-in/Out: Arrive on time and clock in; do not work off the clock.
• Breaks: Clock in/out for breaks as scheduled.
• Call Outs: Provide sufficient notice when calling out.

Responsibilities

• Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.
• Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
• Happy Guests: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use guests’ names to make them feel welcomed.
• Guest Satisfaction: All Team Members work to contribute to guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Know features of the hotel and amenities.
• Events: Support for groups and events.
• Technology: Understand relevant technology for each role.
• Phone Etiquette: Answer calls with friendly service.

Skills

Can-Do Attitude

Follow Guidelines

Pace & Pressure

Listening & Conflict Resolution

Communication Skills

Hospitality

Age 18+

Flexible Schedule

Clock-in/Out

Breaks

Call Outs

English Proficiency

Job description

Home2 Suites by Hilton Smyrna Nashville

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

DUTIES AND EXPECTATIONS

Happy Guests

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

Spotless Cleanliness

• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

Product Consistency & Quality

• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

Teamwork

• Communication: Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO: Night Auditor, Role Specific Duties and Expectations

Other Duties and Expectations

• Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.
• Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high‑pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co‑workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Physical Working Demands & Working Environment:

• Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Type on and operate computers and other office machinery or devices, do 10- key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
• Inspect and visually observe details at close range (within a few feet) and from long range.

Language + Reasoning Skills:

• Read, write, understand and communicate with others effectively using the English language.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.

This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three‑time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full‑time team members