Night Auditor

Northland Properties; Richmond (AL); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Rewards & recognition

Team discounts

Restaurant dining discounts

Employee assistance program

RRSP matching

Extended health and dental

Complimentary hotel stays

Tuition assistance

Career development opportunities

Job summary

Northland Properties’ Sandman Hotel Group is seeking a Hotel Night Auditor to balance nightly ledgers and prepare operating reports. You will work the night shift at the front desk, ensuring accurate accounts and smooth nightly operations.

The ideal candidate has strong hospitality and accounting knowledge, excellent customer service skills, and the ability to resolve issues quickly while maintaining a friendly demeanor for guests and team members.

Qualifications

• Fluent in English and French (preferred).
• High School Diploma, GED or equivalent.
• Two-year apprenticeship or college program in front desk operations or hotel management preferred.
• Experience in customer service and people management.
• Strong knowledge of hospitality industry principles and accounting practices.
• Ability to analyze client needs and offer options and resolutions.
• Excellent conflict resolution, negotiation and objection handling skills.
• Able to work quickly in a dynamic environment and build relationships.

Responsibilities

• Maintain vacancies, reservations and room assignments inventory.
• Register arriving guests and assign rooms.
• Answer inquiries by letter, phone, or in person; provide community information and respond to complaints.
• Compile daily records, guest accounts, receipts and vouchers.
• Present statements of charges and process payments.
• Hotel security and accountability for floats and cash handling.
• Post daily room charges and manage restaurant revenue flows.
• Accept and lock away keys from departments and reconcile cash.
• Prepare and post credit card summaries.
• Maintain high standards of personal hygiene and appearance.

Skills

Fluent English & French

Customer service

People management

Hospitality knowledge

Accounting principles

Budgeting & cost analysis

Verbal and written communication

Conflict resolution

Adaptable to change

Education

High School Diploma or GED

Two-year front desk/ hotel management program

Job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.

JOB REQUIREMENTS

• Fluent in English and French (preferred)
• High School Diploma, G.E.D. or equivalent
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing
• You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

DUTIES

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.
• Hotel security
• Post all daily room and outstanding charges.
• Take over from the evening cashier, checking and accepting float and takings.
• Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
• Accept and lock away keys from various departments.
• Prepare Credit Card/Charge Card summaries and post to DAB's account.
• Maintain a high standard of personal hygiene and appearance.

APPLICABLE SKILLS

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny's and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center.