Night Auditor

Courtyard Providence Downtown; Providence (RI); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Hotel room discounts

Discounts on food and beverages

Professional development and careerAdv

Job summary

Courtyard Providence Downtown in Providence, RI is seeking a Night Auditor/Overnight Front Desk Clerk for the overnight shift. This part-time, on-site role requires a professional, guest-focused demeanor and reliable availability.

Responsibilities include greeting guests, processing registrations, handling charges, making reservations, waking guests with calls, assisting with lobby upkeep, and ensuring balance between hotel PMS and reservations systems.

Qualifications

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Ability to multi-task in a fast-paced environment
• Availability to work an overnight schedule

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone and handle guest inquiries.
• Post charges, compute bills, collect payment, and make change.
• Make and confirm reservations; Block rooms.
• Program wake-up calls; Manage guest mail and messages.
• Open and close shifts; carry out cash drops as needed.
• Maintain lobby and coffee area; finalize day’s transactions.

Skills

Customer service

Communication skills

Organizational skills

Time-management

Education

High school diploma or GED

Tools

Basic computer skills

Administrative skills

Job description

Job Category: Rooms & Guest Service Operations

Requisition Number: NIGHT007677

• Part-Time
• On-site

Locations

Showing 1 location

Courtyard Providence Downtown
32 Exchange Terrace
Providence, RI 02903, USA

Description

Job Responsibilities

As a Night Auditor/Overnight Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.

Your specific duties in this role will include:

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file and transmit required reports.
• Compile daily sales figures and complete the Daily reports.
• Complete End of Month procedures.
• Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
• Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).

Job Requirements

We are looking for a self-motivated Night Auditor/Overnight Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work an overnight schedule

As a Night Auditor/Overnight Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Competitive pay
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.