Night Auditor

Hawks Cay Resort; Marathon (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO

Medical insurance

Vision insurance

Dental insurance

401K with employer match

Job summary

Hawks Cay Resort in Marathon, FL is seeking a Night Auditor to oversee auditing, posting, and balancing of daily financial transactions and support outstanding guest service and profitability. This overnight role requires friendly, professional service and active engagement with guests during their travels with us.

You will handle cashier postings, revenue reconciliation, and daily reporting while maintaining front desk system operations and ensuring guest satisfaction throughout the night shift.

Qualifications

• Must have strong customer service and able to communicate clearly in English.
• Excellent written and oral communication skills are required.
• Ability to understand and apply information from multiple sources.

Responsibilities

• Audit, post and balance daily cashiers' work for outlets.
• Ensure credit card system reconciles to daily transaction lists.
• Prepare daily revenue reports and balance accounts nightly.
• Greet and assist guests at the Front Desk in a friendly, efficient manner.
• Handle guest inquiries and resolve issues to maintain guest satisfaction.

Skills

Customer service

Communication skills

English proficiency

Tools

Front Desk system

Job description

The Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Night Auditor position is responsible for consistent, professional, friendly and engaging service in an informative and advantageous manner. Creatively and actively engage guest in an of service manner during their travels with us. This is an overnight position.

Duties & Functions

• Audit, post and balance daily cashiers work for outlets including, but not limited to, Rooms and Food & Beverage.
• Ensure credit card system reconciles to daily transaction lists.
• Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
• Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely manner.
• Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
• Build rapport with rewards members, and distinguished visitors; escort guests to rooms, make welfare calls, and encourage feedback throughout their stay.
• Make room reservations keeping in mind rates, packages, special promotions, and closed out/restricted dates as listed.
• Identify, solicit, and sign up potential reward members (if applicable).
• Maintain and market promotions and guest programs.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Follow all cash handling and credit policies.
• Use proper two-way radio and phone etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain a clean work area.
• Fill in and support coworkers and team as needed to ensure efficient operation.
• Have knowledge of emergency procedures and assist when needed.
• Perform duties, special assignments and projects as requested by management.

QUALIFICATION STANDARDS

General Requirements

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service-oriented manner which requires strong customer service as well as written and oral communication skills.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.

• Full-time employees are eligible for company benefits including PTO, medical, vision, and dental insurance, and 401K with employer match.

Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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