Night Auditor

Brandt Hospitality Group; City of Poughkeepsie (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO accrual

Advance wage access – 50% of wages

Discount program – car rentals, travel

Hotel discounts worldwide

Health Insurance

Dental Insurance

Vision Insurance

Life/AD&D and supplemental life

Voluntary benefits – IL/Accident/Hosp/

Long-Term Disability

401(k) with immediate match

Holiday double time

Health Savings Account

Employee Assistance Program

Dependent Care FSA

Job summary

Brandt Hospitality Group is seeking a Night Auditor to be the primary overnight guest services resource. You will manage hotel operations, reconcile revenues from the previous day, and handle check-ins/outs, kiosk operations, and market transactions.

Responsibilities include greeting guests, booking reservations, registering guests, answering calls, promoting loyalty benefits, and resolving issues with integrity while maintaining cash accuracy and confidential records.

Qualifications

• High School Graduate or GED required.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
• Able to work independently and desire to participate as part of a team.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Demonstrate genuine care for customers and employees.
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Able to work in a fast-paced environment.

Responsibilities

• Greet guests in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel, verify reservation and payment information.
• Answer and route calls; take guest messages with accuracy.
• Promote the brand loyalty program and recognize members.
• Anticipate guests’ needs and respond timely and appropriately.
• Resolve guest complaints or escalate to management as needed.
• Maintain cash drawer contents and handle transactions.
• Keep accurate records including cash flows, registration and reservation cards, and property walks.
• Process all market and retail transactions for guests.
• Assist with mail and other communications and share local information with guests.
• Maintain inventory levels and restock market items as needed.
• Handle confidential information with a high degree of integrity.

Skills

Front desk operations

MS Office proficiency

Mathematical aptitude

Customer service awareness

Education

High School/GED

Tools

Brand operating systems

Job description

Night Auditor

You are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you!

RESPONSIBILITIES

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.


• Book guest hotel reservations.


• Register guests to the hotel, verifying reservation, personal information and securing payment information.


• Answer and route calls as appropriate; take guest messages with accuracy.


• Promote the brand loyalty program and provide recognition and benefits to all present members.


• Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.


• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.


• Responsible for cash drawer contents and transactions during shift.


• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.


• Process all market and retail transactions for the guests.


• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.


• Maintain appropriate market inventory levels, restocking when necessary.


• Handle confidential information, including guest records, with a high degree of integrity.

QUALIFICATIONS

• High School Graduate or GED required.


• Knowledge of front desk operations and procedures, guest services and hotel services.


• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.


• Able to work independently and desire to participate as part of a team.


• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.


• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.


• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.


• Demonstrate genuine care for customers and employees.


• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.


• Able to work in a fast-paced environment.

BENEFITS

• PTO with immediate accrual


• Access 50% of your wages prior to payday


• Discount program for car rentals, travel, entertainment, etc.


• Hotel Discounts Worldwide


• Health Insurance


• Dental Insurance


• Vision Insurance


• Basic Life/AD&D and Supplemental Life Insurance


• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal


• Employer Sponsored Long-Term Disability Coverage


• 401(k) with immediate match


• Double Time for Holidays Worked


• Health Savings Account


• Employee Assistance Program (EAP)


• Dependent Care FSA