Night Auditor

Snow King; Carmel (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality company as a Night Auditor at a prestigious hotel. This role offers a unique opportunity to engage with guests from around the world, ensuring they have a memorable experience. Your responsibilities will include checking in guests, providing exceptional customer service, and handling various hotel operations during the night shift. With a culture that values personal development and teamwork, this position not only allows you to grow your career in hospitality but also offers competitive compensation and bonuses. If you're detail-oriented and passionate about service, this is the perfect opportunity for you!

Benefits

Health Insurance

401k with Company Match

Paid Time Off

On-site Wellness Programs

Employee Rates on Hotel Stays

Local Discounts

Qualifications

• Engaging personality to create memorable first impressions.
• Detail-oriented with a passion for customer service.

Responsibilities

• Check guests in and ensure proper credit is received.
• Promote and sell special hotel programs.
• Maintain house bank and follow Night Audit procedures.

Skills

Customer Service

Detail Orientation

Problem Solving

Communication

Education

High School Diploma

Job description

Property


About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

At the Renaissance Indianapolis North we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Renaissance Indianapolis North can mean for you! The Renaissance Indianapolis North boasts 266 guest rooms, and 12,400 sq ft of event space.

Overview

$17.00/hour

Please apply directly at careers-phg.icims.com/jobs

Position eligible for $500 in sign on bonuses ($250 paid after 30 days, $250 paid after 90 days)

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Compensation Range

The compensation for this position is $17.00/Yr. - $17.00/Yr. based on qualifications and experience.