Night Auditor

Home2 Suites by Hilton - Bismarck, ND; Bismarck (ND); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training programs

Paid holidays

Social events

Medical/Dental/Vision

Paid time off

Job summary

Home2 Suites by Hilton - Bismarck, ND is seeking a Night Auditor to manage overnight front desk operations, balance daily transactions, and ensure guest safety. You will handle registrations, room assignments, and special requests while contributing to a smooth handover to the new business day.

We offer a competitive benefits package, paid holidays, and opportunities for career growth in a supportive team environment.

Qualifications

• Professional, warm, and approachable disposition.
• Fluently read, write, and speak English.
• Demonstrated ability to remain level-headed in hectic and tense situations.
• Ability to complete tasks accurately and on time while working independently.

Responsibilities

• Post, report, and balance daily transactions and payments for end-of-day reporting.
• Perform required End of Day routines on hotel systems.
• Attend to guest registration, room assignments, and special requests.
• Take, modify, and update room reservations.
• Accurately record and process guest charges, credits, and payments.
• Assist and respond to all guest inquiries in person, phone, or email.

Skills

Customer service

English fluency

Calm under pressure

Problem solving

Job description

Night Auditor

Home2 Suites by Hilton - Bismarck, ND

Working somewhere you'd rather not be? Are you looking for your next opportunity?

We offer a fun place to work, an extraordinary team with decades of service and stability, and the ability to grow your career...with a starting hourly rate between $XX.XX and $XX.XX

Home2 Suites by Hilton - Bismarck, ND is a franchised hotel, managed by First Call Hospitality. As an established hotel management company, First Call Hospitality has developed, owned or managed over 50 properties that offers its employees great training, development opportunities, and a long-term home-base for those who like to work hard with and for a quality organization.

We are known for the great care we take with our hotels as well as for the owners, the guests and associates alike.

• We know we work in an increasingly competitive industry and guests and associates have more options than ever before. We also know that our success is directly tied to the performance and behaviors of our associates. You are more than an employee! Our unique culture gives you the opportunity to impact our continuously evolving company but most importantly we give you room to be yourself!

• We believe in "Bringing Our Best" every day and "Know that we work better when we work together" - which are two of our core values.

• Finally, we work hard - and CELEBRATE our success together!!

The Position:

We're looking for a Night Auditor to perform the overnight responsibilities of the hotel reception – delivering exceptional experiences for our guests. Additionally, Night Auditors balance the hotels daily business, record end of day transactions, and roll the hotel systems into the new business day. Night Auditors contribute to the overall safety and security of the hotel by following safety rules and coordinating guests and staff in overnight emergency situations.

The Perks:

In return for your hard work we offer a competitive benefits package which can be tailored to your needs.

• We Invest in Your Future Success! Training and development programs available.

• Enjoy the Holidays! We offer6 holidays (paid at time and half for hours worked).

• Employee Social Events! Who can't use a great party!?

• Exceptional benefits including elective Medical, Dental, Vision and Supplemental Insurance.

• Paid Time Off (PTO) accrual starting on your first day of work.

The Responsibilities:

• Post, report, and balance the daily transactions and payments of the hotel's lodging operation and the other various outlets of the hotel for end-of-day reporting

• Perform the required End of Day routines on the applicable hotel systems

• Attend to guest registration, room assignments, and special requests

• Take, modify, and update room reservations

• Accurately record and process guest charges, credits, and payments

• Assist and respond to all guest inquiries in person, phone, or email as appropriate

• Deliver the Brand and Company promises

The Requirements:

• Must have a professional, warm, and approachable disposition

• Fluently read, write, and speak English

• Demonstrated ability to remain level-headed in hectic and tense situations

• Ability to complete tasks accurately and on time while working alone with little to no direct supervision

Why Should You Apply?

• We offer competitive pay

• We are small enough to be like family...and large enough to be the support you need in what can be a challenging position!

• We have multiple hotels that offer endless advancement and professional development opportunities.

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.