Night Auditor

Sage Hospitality; Bethesda (AR); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Health savings and flexible spending

Basic Life and AD&D insurance

Paid time off for vacation, sick time,

401(k) with employer matching

Employee Assistance Program

Tuition Reimbursement

Hotel/restaurant discounts

Employee Referral Bonus Program

Job summary

Sage Hospitality Group is seeking a Night Auditor for the Embassy Suites by Hilton Bethesda, to support the front office team. You will audit, balance and report on hotel operations, providing accurate information and professional guest service during night shifts.

The role includes front desk duties, check-ins/outs, PBX operations and daily report preparation. A high school education is required; accounting background is a plus.

Qualifications

• High school education or equivalent experience.
• Accounting background preferred, but not required.
• Ability to operate personal computer, cash register and calculator.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent speech communication skills.
• Excellent comprehension and literacy for reading daily reports.

Responsibilities

• Audit, balance and report on all food and beverage outlets cash and credit operations; include deposits and postings.
• Audit, balance, post and report on the front desk: room charges, taxes, deposits, etc.
• Audit, balance and prepare room information; input statistics for daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after revenues are in balance nightly.
• Greet and complete check-in procedures for arriving guests.
• Facilitate guest check-out and close guest accounts.
• Maintain customer relations with timely, knowledgeable responses in person and on the phone.
• Operate PBX equipment for wake-up calls and guest paging.
• Perform duties of Front Desk Clerk including express checkouts.

Skills

PC operation

Cash handling

Guest relations

Telephone etiquette

Communication skills

Reading daily reports

Education

High school education or equivalent

Tools

Cash register

Calculator

Job description

Why us?

Sage Hospitality Group is in search of a Night Auditor to join the Front Office team at the Embassy Suites by Hilton Bethesda. Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality!

• Un-conventional (Location and Look)
• Approachable (Upscale Unexpected Service)
• Down to Earth (Focus on sustainability efforts for guests and associates)
• Business and Leisure in Bethesda (Our Vibe)

This Embassy Suites by Hilton is a gateway to Bethesda, Rockville and the lively downtown DC scene.

The team at the Embassy Suites by Hilton Bethesda looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team!

At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world’s best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here.

Job Overview

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Perform the duties of a Front Desk Clerk including express checkouts.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
• Mobility - must be able to reach all areas of hotel to assist clients.
• Prolonged standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Full Time Hourly Roles

• If the position receives tips: Supplemental Pay: Tips
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral