Night Auditor

21c Museum Hotel; Bentonville (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

21c Museum Hotels in Bentonville is seeking a Night Audit professional to audit and balance multiple hotel systems while ensuring accuracy of cash handling and reports. You will support front desk functions, process room charges, deposits, and taxes, and help prepare daily performance snapshots.

The role requires strong numerical accuracy, guest relations etiquette, and ability to work a 3rd shift. High school education or equivalent is required.

Qualifications

• High school education or equivalent experience is required.
• Ability to operate a PC, cash register, and calculator.
• Excellent verbal and written communication with guests.
• Strong numerical accuracy and attention to details in reports.
• Professional telephone and guest relations etiquette.
• Ability to lift files and move about the facility as needed.

Responsibilities

• Audit, balance, and report on hotel departments to ensure accuracy and prevent fraud.
• Balance front desk and room charges, deposits, taxes, and postings daily.
• Prepare and input statistics and income journals for daily reports.
• Run the night audit final after revenues are balanced.
• Perform Front Desk Agent/Bellman duties during shifts, including check-ins/outs.
• Attend Night Staff meetings and assist with daily operations.

Skills

Guest relations

Communication

Attention to detail

Multitasking

Telephone etiquette

Numerical accuracy

Integrity

Organizational skills

Teamwork

Professionalism

Education

High school education or equivalent

Tools

Personal computer

Cash register

Calculator

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

Reports To: Night Manager/Front Office Manager

General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud.

Job Responsibilities

Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations, including, but not limited to, checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information.

Audit, balance, post, and report on the front desk, including, but not limited to, room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.

Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing.

Prepare and input statistics and income journal sheets to prepare daily reports.

Balance and close all bank ticket codes.

Run the night audit final after ensuring all revenues are in balance nightly.

Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs.

Compile guest email addresses for comment cards and our market research company.

Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report," and send it to all employees.

Basic supervision of 3rd shift staff, including contracted security.

Attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director.

Other duties as assigned by your supervisor or manager.

Qualifications

Accounting background preferredbut not required.

Ability to operate a personal computer, cash register, and calculator.

Ability to compile facts and figures.

Telephone and guest relations etiquette and skills.

Moderate hearing is required to communicate with guests.

Excellent vision is required for viewing computer screens.

Excellent speech communication skills are required to communicate with guests over the telephone.

Excellent comprehension and literacy are required for reading daily reports, numbers, etc.

Ability to lift files/papers to 5 lbs. 50% of time. May lift luggage to 50 lbs.

Mobility - the ability to move between the front desk, PBX accounting, and various other areas in the hotel 15-20% of thetime.

No continuous standing, climbing, or driving is required.

Personal computer, telephone, cash register, calculator - approximately 90-95% of the time.

Must pass a background check.

High school education or equivalent experience.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:http://www1.eeoc.gov/employers/poster.cfm