Night Auditor

Crestline Hotels and Resorts; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel management company is seeking a Front Desk Night Clerk to serve as an ambassador for the hotel. This role involves handling guest check-ins and check-outs, managing financial records, and ensuring guest satisfaction during overnight shifts. The ideal candidate will have a high school diploma and at least one year of experience in a similar position. Join a team that values its associates and offers a range of benefits, including travel discounts and a 401k savings plan.

Benefits

401k Savings Plan with Company Match

Volunteer Opportunities

Travel Discounts

Qualifications

• At least one year of experience in a similar hotel position.
• Ability to work overnight shifts (11 pm - 7 am).

Responsibilities

• Handle check-ins and check-outs, answer calls, and uphold Guest Service Standards.
• Resolve guest complaints and maintain cleanliness and organization of work areas.
• Manage and secure the bank; process currency exchange and payments.

Skills

Guest Service

Problem Solving

Basic Computer Skills

Education

High School Diploma or GED

Job description

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: 401k Savings Plan with Company Match, Volunteer Opportunities, Travel Discounts, and more!

• Benefits may vary depending on location.

Overview:

The Front Desk Night Clerk serves as an ambassador to the hotel, handling check-ins and check-outs, answering incoming calls, and upholding Guest Service Standards. Responsibilities also include nightly accounting and assisting housekeeping needs during the midnight shift. The role involves computing, classifying, and recording numerical data to maintain financial records, performing routine calculating, posting, and verifying duties related to business transactions.

Key Duties & Responsibilities:

• Resolve guest complaints to ensure satisfaction.
• Maintain knowledge of hotel features, services, room types, rates, packages, and daily operations.
• Monitor and maintain cleanliness and organization of work areas.
• Manage and secure the bank; process currency exchange and payments.
• Operate and secure the Property Management System (PMS).
• Verify and correct reports related to room rates, banquet charges, and accounts.
• Reconcile telephone and miscellaneous accounts.
• Backup computer system files and ensure system security.
• Close and log checks in the POS system; print reports and audit cashiers' work.
• Balance accounts, run end-of-day procedures, and verify system interfaces.
• Distribute reports, print folios, and prepare for shift change.
• Complete work orders, attend departmental meetings, and participate in training.

Education and Experience:

• High School Diploma or GED.
• At least one year of experience in a similar hotel position.
• Ability to work overnight shifts (11 pm - 7 am).
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.

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