Night Audit Representative

Choice Hotels International; Bloomington (IN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Employee Assistance Program

Paid Vacation and Sick Time

Paid Holidays

Paid Bereavement

Floating Holidays after 1 year

Job summary

Choice Hotels International, Inc. is seeking a Night Audit Representative in Bloomington, IN, to deliver superior guest service in a fast-paced hotel environment. The starting hourly wage is $18.00, with benefits after probation and opportunities for growth in a global lodging company.

The role requires accurate recording of receipts, cash handling, and end-of-day procedures while maintaining a friendly, proactive approach to guest inquiries. Overnight availability is required.

Qualifications

• Minimum of one year hotel front desk experience.
• Experience with Opera PMS is preferred.
• Accurate math and 10-key calculator skills.
• Strong customer service and multitasking abilities.

Responsibilities

• Record and report property receipts accurately and timely.
• Handle cash, balance cash postings and perform end-of-day audits.
• Assist guests at check-out and provide change as needed.
• Prepare reports and ensure system readiness for the next day.
• Deliver 100% guest satisfaction through genuine hospitality.

Skills

Front desk experience

Math skills

10-key calculator

Verbal communication

Written communication

Teamwork

Attention to detail

Flexible schedule

Overnight shift

Positive attitude

Tools

Opera PMS

Job description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice®has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full‑service upper upscale properties to midscale, extended stay and economy enables Choice®to meet travelers’ needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award‑winning Choice Privileges®loyalty program and co‑brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of Night Audit Representative requires an individual the ability to provide superior guest service in a fast‑paced, hotel environment, ensuring 100% guest satisfaction.

Starting Hourly Wage:$18.00

Benefits When You Make It Your Choice

1st of the month following30 daysof service:

• 401(k) Retirement Plan
• Employee Assistance Program

90 Days:

• Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

What will you be doing?

Ensuring accurate and timely recording and reporting of all property receiptsFollowing cash handling procedures as outlined by the accounting departmentCollecting payment at check out and provides change for guests as neededPerforming all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master billsPreparing all computer systems for the following dayEnsuring accurate and timely backup of files / tapes are maintained on a daily basisPreparing, balances, posts, and distributes all necessary reports on a daily basisInteracting with all in a professional manner, assisting other departments with necessary informationCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectationsGives personal attention, takes personal responsibility, and uses teamwork when providing guest serviceListens, apologizes with empathy, finds a solution, and follows through when resolving guest problemsProvides Yes I Can! genuine hospitality and teamwork on an ongoing basisAssumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest SatisfactionPerforms other duties required to provide the service brand behavior and genuine hospitalityPerforms other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirement/Skills

• Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment
• Experience in Opera system preferred
• Proficient in math with ability to make accurate mathematical calculations
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10‑key calculator
• Strong verbal, written and interpersonal skills
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Must be available to work over night
• Ability to work a flexible schedule including , holidays, and weekends
• Working knowledge of computer and math skills.

Physical Demands

• Ability to stand, stoop or bend for entire shift
• Ability to lift up to 20 pounds

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times

his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at‑will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug‑free and pre‑employment drug tests are required. Background checks are also required before employment begins. We participate in E‑Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor are they intended to be an all‑inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E‑Verify.