Niemann Harvest Market Coffee Clerk

Niemann Foods, Inc.; Champaign (IL); On-site; USD 20,000 - 29,000; Full time

Job summary

Niemann Harvest Market is seeking a Coffee Clerk to provide excellent customer service, help customers with product knowledge, and manage rotation and merchandising in the coffee department.

You will engage guests, promote sales, participate in sampling, and ensure safety and sanitation in daily operations. Strong communication and multitasking skills are valued; no formal education required, training may be provided as needed.

Qualifications

• No specific education required.
• Food Handler’s Certification may be required as per state law.

Responsibilities

• Delivers superior guest service and ensures customer satisfaction.
• Learns and uses the three E’s: Engagement, Educate, Empowerment.
• Customer engagement: Suggestive selling, sampling.
• Knows seasonality, use, and taste of products offered.
• Quality assurance checks of department.
• Promotes sales.
• Proper handling and rotation of product.
• Day to day operational procedures to ensure stock level, inventory, and cleanliness.
• Promote and support established programs.
• Follow all Health Code guidelines.
• Works within company programs, policies and procedures.
• Follows all safety policies and procedures; is a safety role model.
• Other duties as assigned.

Skills

Customer service

Suggestive selling

Product knowledge

Merchandising

Safety practices

Communication

Team player

Multitasking

Freshness rotation

Inventory basics

Job description

SUMMARY

The Niemann Harvest Market Coffee Clerk duties include but are not limited to providing excellent customer service, gaining product knowledge, rotation of product, merchandising, controlling shrink and working in a safe manner while fostering the Niemann Harvest Market culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction


• Learns and uses the three E’s: Engagement, Educate, Empowerment


• Customer engagement: Suggestive selling, sampling


• Knows seasonality, use, and taste of products offered


• Quality assurance checks of department


• Promotes sales


• Proper handling and rotation of product


• Day to day operational procedures to ensure stock level, inventory, and cleanliness


• Promote and support established programs


• Follow all Health Code guidelines


• Works within company programs, policies and procedures


• Follows all safety policies and procedures; is a safety role model


• Other duties as assigned

KEY ATTRIBUTES:

• Passion/purpose


• Foodie/farmer


• Thirst for knowledge/curious/inquisitive


• People enthusiast/outgoing


• Genuine


• Good communicator/desire to share


• Trendy/fun


• Honest


• Techie


• The ability to prioritize and multi task


• Detail Oriented


• Ability to work in a fast paced environment


• Problem solving skills


• High energy level


• Adaptability

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities

EDUCATION and/or EXPERIENCE

• None required

LANGUAGE SKILLS

• Read and comprehend simple instructions, short correspondence, and memos.


• Write simple correspondence.


• Effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

MATHEMATICAL SKILLS

• Basic math (addition, subtraction, division and multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

• Food Handler’s Certification as required by State Law provided at store level

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel


• Hairnets/Hats


• Uniform per store policy


• Pallet jack


• Ladder


• Stepladder


• Associates may be required to use standard deli equipment including, but not limited to


• Bean Grinder


• Cappuccino machine

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

• Stand


• Walk


• Use hands to finger, handle, or feel


• Reach with hands and arms


• Taste


• Communicate with associates and customers


• Lift and/or move up to 10 pounds


• Smell

Frequently (Between 1/3 to 2/3 of the time)

• Stoop


• Balance


• Kneel


• Crouch

Occasionally (Less than 1/3 of the time)

• Sit


• Crawl


• Overhead lifting


• Lift and/or move up to 25 pounds

Vision

• Close


• Distance


• Peripheral


• Depth perception


• Ability to adjust focus


• Ability to distinguish colors

WORK ENVIRONMENT

Regularly

• Moving mechanical parts


• Exposed to airborne particles
  
• Risk of electrical shock

Occasionally

• Chemicals while cleaning

Noise Level

• Moderate

PAY RANGE

(depends on industry experience)

Min wage up to $18/hour (IL Locations Only)

Starting pay will be based on experience, internal equity, and scope of responsibility.

BENEFITS

(eligibility based on full-time/part-time status)

• Medical, Dental, and Vision Insurance


• Flexible Spending Accounts (Medical and Dependent Care)


• Life Insurance


• Voluntary Benefits


• Paid Time Off


• Retirement Plans


• Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.**

**Position requirements may vary by store location**