(NHG LITTLE CREEK) - GUEST SERVICE REPRESENTATIVE II

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Virginia Beach (VA); On-site; USD 21,000 - 25,000; Part time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks a part-time Front Desk Associate at NGIS Little Creek to welcome guests, check them in/out, and manage reservations with attention to security and guest satisfaction.

You will use the PMS to handle bookings, assist with payments, and support overnight shifts as needed. The role requires weekend/holiday work and may include NHG front desk certification within six months.

Qualifications

• One year of general office clerical experience.
• One year progressively responsible experience related to the position.

Responsibilities

• Greet guests and provide courteous service at the front desk.
• Process check-ins/check-outs and verify guest eligibility.
• Operate the PMS to create, modify, confirm, and cancel reservations.
• Handle payments, issue receipts, and balance cash at shift end.
• Answer calls, deliver messages, and manage wake-up calls.
• Coordinate room allocations, inventory, and guest requests.
• Maintain lobby appearance and security of guest areas.
• Log maintenance requests and communicate issues to management.

Skills

Customer service

Cash handling

PMS familiarity

Communication

Reception duties

Tools

PMS

POS systems

Job description

Job Summary:

Serves as first point of contact with guests at a NEXCOM Hospitality Group property and handles all stages of guests stay, accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service-related office operations, and the safety security/privacy of all guests. Overnight shifts are regularly scheduled.

Duties and Responsibilities:

Provides courteous and professional guest service, welcomes guests, answers inquiries and provides information on lodging accommodations, amenities, base facilities and local attractions.

• Processes guest check-ins/check-outs, verifies patron eligibility, assigns rooms, issues keys, manages reservations, collects payments and provides receipts.
• Utilizes the Property Management System (PMS) to create, modify, confirm, and cancel reservations, maintains guest records and accounts. Issues Certificates of Non-Availability (CNA) and provides alternative lodging options.
• Completes mandatory overnight training and provides coverage for call-outs, absences and scheduling gaps. Performs assigned overnight duties reconciliations and reports.
• Resolves routine guest complaints, adjusts room charges or check-in/check-out times within established guidelines and refers complex issues to management.
• Operates multi-line telephones, answers inquiries, delivers messages, handles wake-up calls and prepares routine correspondence.
• Communicates guest concerns, operational issues, and emergencies to appropriate personnel. Logs maintenance requests in PMS and arranges room relocations as needed.
• Processes credit card transactions, maintains change funds, reconciles shift transactions and guest accounts and prepares Close Bank Reports and deposit records.
• Performs end-of-day reconciliations, identifies account discrepancies and makes corrections or refers unresolved issues to management.
• Generates and reviews PMS reports including: arrivals/departures, occupancy and night audit reports. Verifies charges and completes required financial and operational reports.
• Maintains guest security, front desk inventory supplies and assigned keys. Follows master key procedures safeguards guest records and safety deposit boxes if applicable and maintains clean safe work areas.
• May retrieve Lost and Found items and contact guests regarding recovered property in accordance with established procedures.
• Operates point-of-sale (POS) systems for convenience store purchases if applicable and assists with stocking and inventory.
• May assist with preparing, displaying, replenishing and cleaning guest food and beverage service areas including breakfast and refreshments. Obtains required food handling certifications.
• May assist with laundry operations, guest supplies and other lodging support duties.
• May travel between lodging facilities and be required to possess a valid state drivers license.
• Works assigned shifts including: weekends and holidays and may maintain operations during emergencies, inclement weather or management absences.
• May be required to obtain NHG front desk certification within six months and complete other required training.
• Performs other duties as assigned

GENERAL EXPERIENCE

One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.

SPECIALIZED EXPERIENCE

One 1 year progressively responsible experience related to the position to be filled.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE

Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Primary Location

United States-Virginia-Virginia Beach

Other Locations

United States-Virginia-Virginia Beach

Organization

NGIS Little Creek

Schedule

Part-time (20 - 34.5 hours)

Unposting Date

Oct 23, 2026, 10:59:00 PM