Newport Aquarium Event Services Host - Part Time

Newport Aquarium; Newport (KY); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Profit sharing and 401(k) plan with company match

Free entrance for you and your dependents

Discounts at Sharky’s Café and gift shop

Job summary

Newport Aquarium is looking for Event Services Hosts to assist during various events, primarily in the evenings. Responsibilities include ensuring guest satisfaction, event setup, and maintaining safety standards.

Candidates must be at least 18 years old with strong public speaking skills and a flexible schedule. Benefits include profit sharing, free admission for dependents, and discounts at various locations.

Qualifications

• Must be at least 18 years of age.
• Must read, write, and speak the English language.
• Knowledge of marine life is a plus.

Responsibilities

• Ensure safety and efficient guest services operations.
• Set up and tear down equipment for events.
• Provide information to guests about Newport Aquarium.
• Maintain knowledge of activities and special events.

Skills

Public speaking skills

Customer service

Interpersonal skills

Attention to detail

Job description

Event Services Hosts are needed only for events. Our events calendar is published 3 months in advance so you can see which events fit your schedule. Most events are during the evenings. Weekly hours cannot be guaranteed yet you will have the flexibility to work around your schedule. This position’s duties do not include event planning, meal service, or related duties.

Major Duties and Responsibilities

• Perform and adhere to Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest and event services operations.
• Responsible for all aspects of event operation, including set up/tear down of equipment, touch tank coverage/interpretation, property screening, and house and grounds/custodial duties as it pertains to the event.
• Always maintain a positive attitude and appearance.
• Approach guests in a friendly manner to help and provide information regarding Newport Aquarium.
• Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
• Always keep safety as a number one priority while working at Newport Aquarium.
• Facilitate and assist with event set‑up needs, including, but not limited to, setting tables, chairs and other decor to prepare for event start.
• Work with other hosts/departments of Newport Aquarium to ensure effective communication.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions to properly notify and inform guests.
• Facilitate metal detection and bag check during guest entry.
• Must be self‑motivated to work independently, as well as disciplined and reliable.
• Always maintain appropriate guest and team member relations, ensuring guest and team satisfaction.
• Demonstrate strong customer service, interpersonal skills and attention to detail.
• Handle comments, concerns, and suggestions regarding policy and procedure from guests and team members.
• Take directions from and work with the Sales Events teams, following all policies and procedures of the Newport Aquarium.
• Perform other duties as assigned by the Guest Service Management Team.

Qualifications

• Must have strong public speaking skills.
• Must be at least 18 years of age.
• Must read, write, and speak the English language (knowledge of other languages is a plus).
• Ability to work a flexible schedule which may include weekends and holidays; evening availability is required.
• Reliable transportation needed; bus service may not be available after some events complete: midnight or later.
• Knowledge of marine life is a plus.

Physical and Medical Requirements

• Successful completion of pre‑employment background check.
• No history of allergy related to animals or plants that might interfere with ability to work.
• Ability to remain on feet for long periods of time, climb stairs, bend and stoop.
• Physical strength, including the ability to lift up to 25 pounds.
• Physical strength, push or pull up to 50 pounds.

Benefits

• Profit sharing and 401(k) plan with company match.
• Free entrance for you and your dependents, extending to most Herschend Enterprises’ properties.
• Earn 1 general admission complimentary ticket per pay period that you can give to anyone.
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop.
• Discounted tickets and annual passes for friends and family.
• Training and development.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.