Newport Aquarium Entry Screening Host

Herschend Family Entertainment Co.; Newport (KY); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Sick hours

401K with company match

Free family entrance

Employee admission ticket

Discounts at food outlets

Job summary

Herschend Family Entertainment Co. operates Newport Aquarium and seeks team members to ensure exceptional guest experiences and safety. You will greet guests, manage access points, and assist with information while upholding company standards and a positive, professional appearance.

The role requires outdoor work, adherence to procedures, and collaboration with other teams to deliver the best guest experience in the nation.

Qualifications

• Provides welcoming guest service and adheres to safety procedures.
• Demonstrates strong interpersonal skills and professional appearance.
• Must be able to work outdoors in various weather conditions.

Responsibilities

• Greet guests and control park access at entrances.
• Search bags and screen guests using metal detectors and wands.
• Report suspicious activity to supervision or law enforcement.

Skills

Customer service

Communication

Team player

Enthusiastic

Flexibility

Job description

• Perform and adhere to, Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient operations.
• Maintain a positive attitude and appearance at all times.
• Greet all Guests in a friendly and professional manner
• Control Park access at Host, Guest, and Service entrances.
• Searching bags by visual and/or mechanical device.
• Must be able to work adjacent to and properly operate electronic Metal Detection Units, Handheld wands, and electronic threat detection systems.
• Must be able to scan Guests and deal professionally with any Guest that may need additional screening or has prohibited items in their possession.
• Be observant of any potentially suspicious activity and report the same to a Team Lead, Supervisor, or Law Enforcement officer.
• Must be able to work outside, standing for an extended time, in all weather conditions.
• Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium.
• Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
• Keep safety as a number one priority at all times while working at Newport Aquarium.
• Understand policies and procedures relating to the overall functions of Guest Service department.
• Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Must be self-motivated to work independently, as well as, disciplined and reliable.
• Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction.
• Demonstrates strong customer service and interpersonal skills.
• Ensure all visitors enter at scheduled date/time (Timed entry tickets).
• Guide guests without tickets to ticketing window.
• Perform other duties as assigned by the Operations Management Team.

PHYSICAL AND MEDICAL REQUIREMENTS:

• Must be at least eighteen (18) years of age
• Successful completion of pre-employment background check
• Physical strength, including the ability to lift/push/pull/move up to 25 pounds (Crowd control stanchions)
• Outdoor duties dependent on weather conditions

WHAT YOU’LL GET:

• 24 sick hours annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.

Qualifications

Skills

Preferred

Interpersonal Skills

Some Knowledge

Communication Skills

Some Knowledge

Behaviors

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.