New York - Associate Director, Client Development Applications

Winston & Strawn LLP; City of Rochester (NY); Hybride; USD 225 000 - 255 000; Plein temps

Résumé du poste

Winston Taylor is seeking an Associate Director, Client Development Applications to lead the client development, marketing, and communications apps portfolio. You will manage a team of staff, consultants, and vendors, align with stakeholders, and ensure best-in-class solutions that meet security and performance standards.

You will collaborate with IS and business leaders, oversee budgets and procurement, and drive cross-functional improvements while working in a hybrid setup 3-4 days per week.

Qualifications

• Bachelor's degree in CS/IS or related field.
• 10+ years in technology or enterprise application management.
• 7+ years of experience with Salesforce.
• 5+ years of people management experience.
• Willing to commute to a local office 3-4 days/week.
• Experience with SigParser, Twill, CVENT, and CMS preferred.
• Experience with analytics and reporting tools preferred.
• Salesforce certifications preferred.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.

Responsabilités

• Oversee client development application portfolio to deliver business value.
• Lead a team of staff, consultants, and vendors.
• Validate designs and configurations for best-in-class security and performance.
• Ensure processes and knowledge sharing align with firm policies.
• Support budget planning and vendor coordination with IS Procurement.
• Foster cross-functional collaboration and process improvements.
• Provide coaching, feedback, and performance appraisals.
• Hybrid role requiring 3-4 days in the office; travel 2-4 times/year.
• Partner with business stakeholders and power users as primary liaison.

Connaissances

Communication skills

Organizational skills

Team leadership

Adaptability

Detail-oriented

Client services mindset

Decision-making

Formation

Bachelor's degree in CS/IS or related field

Outils

Salesforce

SigParser

Twill

CVENT

Content Management Systems

Analytics tools

Description du poste

About us

At Winston Taylor, we set the standard, together.

Winston Taylor is a transatlantic law firm built for the businesses, people, and markets driving capital and innovation. Here, you're in the room. In the action. Sleeves rolled up.

You’ll work with leading clients. Disruptors. Fast-growth companies. And help them to stay one step ahead of the moment and make critical decisions that shape their future. We're present in the U.S., U.K., Europe, Latin America, and the Middle East, combining the scale and speed that clients demand.

You’ll be trusted with real responsibility from the outset and build experience through hands‑on work. We take your progression personally. We provide the platform. You shape the work around your goals and aspirations.

Step into the moments that matter. Join Winston Taylor.

Position summary

The Associate Director, Client Development Applications is responsible for the maintenance and continual improvement of the firm's client development, marketing, and communications applications, including the firm's CRM and marketing platform, website content management system, digital media tools, event management system, experience management system, and alumni network applications. This role ensures these applications meet the evolving needs of the firm's client development, marketing, and communications functions, delivering best-in-class solutions and user experiences. The Associate Director, Client Development Applications oversees a specialized applications team, contracted staff, and vendors, ensuring excellence in product management, service, and delivery. The Associate Director, Client Development Applications works closely with business stakeholders and power users in Client Development and serves as their primary business relationship manager within Information Services (IS).

Position responsibilities

• Ensure the firm's suite of client development applications continuously deliver business value by aligning stakeholders, prioritizing investments, and guiding the products' evolution toward desired business outcomes.
• Lead a team of full-time staff, consultants, and vendors in product management, application lifecycle management, change management, incident management, and end user support.
• Validate solution designs and configurations presented by staff, consultants, and vendors to ensure they are best-in-class and compliant with all technology performance and security requirements.
• Ensure all application administration, maintenance, change management, support processes, and knowledge sharing are aligned with firm policies and protocols, and are prioritized in accordance with business needs and impact.
• Support budget planning and administration for applications in their portfolio, including procurement activities, vendor coordination, and contract renewals in coordination with IS Procurement team and Director for Enterprise Applications.
• Contribute ideas for improvements to these processes and fully participate in change and transformation efforts, especially in advancing cross-functional collaboration and cohesion.
• Provide team members with professional goals, coaching, feedback, opportunities for training and development, and performance appraisals.
• This role is hybrid and must live within a commutable distance to the designated firm office with the ability to come into the office 3-4 days per week.
• This role requires occasional travel, approximately 2-4 times per year, based on business needs.

Experience, skills, and qualifications

• Bachelor's degree required; specialization in computer science, information systems, or a relevant field preferred.
• 10+ years of experience in the technology industry or in a technology function focused on enterprise application management required.
• 7+ years of experience with Salesforce required.
• 5+ years of people manager experience required.
• Must live within a commutable distance to a local office and be willing to come into the office 3-4 days per week.
• Experience supporting other applications for business development / marketing technology preferred; SigParser or other relationship intelligence solutions, Twill or other Content Management Systems, and CVENT or other event management solutions preferred.
• Experience with analytics and reporting tools for business development and marketing applications preferred.
• Sales Cloud Consultant Certification or Salesforce Administrator Certification preferred.
• Excellent interpersonal skills and ability to work effectively with a diverse group of internal and external clients, leaders, and staff.
• Confident, goal-oriented approach to decision-making.
• Reliability and adaptability in a time-sensitive, client-service culture.
• Ability to learn new skills and embrace change as firm needs evolve.
• Ability to maintain composure and demonstrate good judgment.
• Strong organizational skills and attention to detail and work quality.
• Excellent oral and written communication skills.
• Ability to manage confidential information and sensitive situations with tact and discretion.

Benefits

Winston offers comprehensive benefits that provide a full spectrum of coverage and support for our full-time employees and their families. Additional information about benefits and rewards can be found here.

Salary

Illinois applicants only: The target annual salary range for this role is currently $210,000-$240,000 based on a regular, full-time schedule. The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, market data and internal equity. Total compensation includes a comprehensive healthcare benefits package, yearly retirement contribution, and may include an annual discretionary merit bonus.

Washington, DC applicants only: The target annual salary range for this role is currently $215,000-$245,000 based on a regular, full-time schedule. The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, market data and internal equity. Total compensation includes a comprehensive healthcare benefits package, yearly retirement contribution, and may include an annual discretionary merit bonus.

New York applicants only: The target annual salary range for this role is currently $225,000-$255,000 based on a regular, full-time schedule. The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, market data and internal equity. Total compensation includes a comprehensive healthcare benefits package, yearly retirement contribution, and may include an annual discretionary merit bonus.

We are an equal opportunity employer and welcome applicants from all backgrounds and experiences. #LI-DC2 #LI-HYBRID