New PSA Service Sales Representative 2

Johnson Controls, Inc.; Boise (ID); Hybrid; USD 46,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

15 days vacation in the first year

Benefits package including 401K/health

Job summary

Johnson Controls, Inc. is seeking a PSA Service Sales Rep - Fire to grow planned service agreements for commercial properties and related fire/building systems. You will develop new business, expand existing relationships, and convert opportunities into recurring revenue that aligns with customer needs.

You will work with commercial clients to understand requirements, position service solutions, and drive proposals, ensuring accurate estimates and strong post-sale follow-through.

Qualifications

• Experience in B2B sales within a commercial environment.
• Ability to sell technical or facility-related solutions with customer needs.
• Knowledge of building systems and service agreements.
• Ability to conduct building surveys and support proposal development.
• Strong communication, negotiation, and time-management skills.
• Proficiency with Salesforce and reporting requirements.

Responsibilities

• Promote and sell planned service agreements for commercial buildings, including fire-related systems.
• Qualify prospects and develop sales strategies to grow recurring revenue.
• Develop customer relationships and maintain follow-up for trust and value.
• Create estimates and support proposal development for service contracts.
• Maintain accurate records, manage a proposal backlog, and produce reports.
• Submit sales reports on time and keep stakeholders informed.

Skills

B2B sales experience

Account development

Sales forecasting

Salesforce proficiency

Relationship building

Negotiation

Closing skills

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

PSA Service Sales Rep - Fire

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. In this role, you will help customers protect commercial properties by growing planned service agreements for fire and related building systems.

Role Overview

As a PSA Service Sales Rep - Fire, you will be responsible for developing new business and expanding existing customer relationships through planned service agreement sales. You will work with commercial customers to understand their needs, position the right service solution, and convert opportunities into recurring business that supports long-term customer value.

Key Responsibilities

• Promote and sell planned service agreements for commercial building systems, including fire alarm, suppression, sprinkler, security, sound, communication, and inspections.
• Establish contact with prospects and qualify potential buyers of service contracts.
• Develop positive customer relationships and build trust through consistent follow-up and professional communication.
• Identify customer needs and create a sales strategy that matches the building, account, and service opportunity.
• Close sufficient sales to meet sales plan objectives and maintain a healthy proposal backlog.
• Conduct building surveys to support estimates and develop accurate sales proposals.
• Maintain accurate records of sales activity, correspondence, expenses, and competitive activity.
• Submit sales reports on time and keep internal stakeholders informed of pipeline status and customer developments.

How You Will Do It

• Own your results with accountability, safety, and integrity in every customer interaction and sales decision.
• Stay close to the customer's building, priorities, and installed base so you can remove obstacles and present the right service solution.
• Use marketing strategies, lead follow-up, and disciplined prospecting to create a steady flow of opportunities.
• Improve every day by listening to customer feedback, reviewing proposal outcomes, and refining your approach with candor and problem-solving.
• Work as one team with operations and internal partners, sharing information clearly and valuing different perspectives.
• Use Salesforce to track activity, manage follow-up, and maintain accurate sales reporting.

Qualifications

• Experience in B2B sales, account development, or service agreement sales in a commercial environment.
• Ability to sell technical or facility-related solutions with a clear understanding of customer needs and decision drivers.
• Knowledge of commercial building systems, ideally including fire alarm, suppression, sprinkler, security, sound, communication, or inspections.
• Ability to conduct building surveys, prepare estimates, and support proposal development.
• Strong relationship-building, communication, negotiation, and closing skills.
• Demonstrated organization, follow-through, and time management skills.
• Ability to maintain accurate records, manage a proposal backlog, and produce timely sales reports.
• Proficiency with Salesforce.

Nice to Have

• Experience selling planned or preventive maintenance agreements.
• Familiarity with vertical markets and fire code requirements.
• Prior experience working closely with operations, estimators, or service teams.

Why Join Us

• Competitive salary.
• 15 days of vacation in the first year.
• Comprehensive benefits package including 401K, medical, dental, and vision care available day one.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.
• On-the-job and cross-training opportunities.

Salary Range: HIRING SALARY RANGE: $46,200. - 69,0. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package.

For details, please visit the About Us tab on the Johnson Controls