New Patient Coordinator

Concord Hospital; Concord (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Concord Hospital in New Hampshire is seeking a patient care coordinator to support new patient registration, scheduling and chart preload under supervision. The role relies on excellent customer service, accurate data management and ability to work with EMR and practice software.

You will greet new patients, screen for care location, coordinate records with HIMS, and schedule with providers to ensure timely access, while maintaining a warm, patient-centered approach in a fast-paced clinic.

Qualifications

• High School degree or GED required.
• Demonstrated customer service ability preferred.
• Experience with medical office operations is beneficial.

Responsibilities

• Greets and services all new patient calls seeking a provider and establishing care in the practice.
• Preloads and coordinates medical records in the patient’s new chart, liaising with HIMS to ensure accurate information.
• Coordinates scheduling for the appropriate provider to promote timely access and a patient-centered medical home.

Skills

Customer service

Oral and written communication

Organizational skills

Education

High School degree or GED

Tools

EMR

Registrations software

Microsoft Office

Job description

Summary

Under the general supervision of the Assistant Practice Manager/Manager, this person performs a variety of clerical and data management functions in support of new patient registration, coordination of all welcoming responsibilities, chart preload, scheduling and other patient care coordinator duties. The position will require excellent customer service knowledge and skills, proven patient care coordination performance and advanced knowledge of CHMG operating systems and fundamental understanding of services offered. The position requires minimal supervision, initiative to develop workflows and independent management of workload.

Education

High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred.

Certification, Registration & Licensure

None required.

Experience

Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred.

Computer proficiency

Computer proficiency in EMR, Registrations software, Microsoft Office and other practice-based applications.

Strong customer service skills

Ability to problem solve; Solid oral and written communication skills; Strong organizational skill set.

Responsibilities

Greets and services all new patient calls seeking a provider and establishing care in the practice. Interview and screen new patient (s) for convenient CHMG practice location and timely access based on medical needs. Preloads and coordinates medical records in the patient’s new chart, including serving as a liaison with HIMS to assure that the provider has accurate medical information. Works independently to foster critical thinking, superior customer service skills and provide a warm welcome to all new patient inquiries and requests. Coordinates multiple aspects of scheduling the appointment with the appropriate provider and supports a culture of "yes" to promote a patient centered medical home. Other responsibilities of Patient Care Coordinator.

Equal Employment Opportunity

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.

About Concord Hospital

Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 4,700 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award).

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