New Patient Consultant I

CCRM Fertility; Edina (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision

Benefits starting first day

401(k) match

Life Insurance

EAP

Short-Term Disability

FSAs including Dependent Care & Commut

HSA

Paid Family Leave

Supplemental Options

Professional Development

Bonus Potential

OT & Holiday Pay

Job summary

CCRM Fertility in Edina, MN is seeking a New Patient Consultant to be the first point of contact for potential patients. You will assist with initiating care, explain options, and help transition to clinical services.

In this full-time role in the Patient Call Center, you will register patients in the EMR, coordinate with physicians and staff, and support scheduling, consent forms, and information flow.

Qualifications

• High School Diploma or GED required.
• 1+ year experience in large-volume inbound call center preferred.
• 1+ year experience in healthcare field preferred.

Responsibilities

• Assist new patients in initiating their fertility journey and options.
• Serve as liaison between patients and providers to share information.
• Register patients into the EMR system and ensure data accuracy.
• Send consent forms via DocuSign to patients and partners.
• Answer incoming calls to schedule new patient appointments.
• Coordinate with physicians and staff to address questions.

Skills

Call center experience

Healthcare experience

Communication skills

Education

High School Diploma or GED

Tools

EMR system

DocuSign

HIPAA knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administration Full Time S1 Edina, MN, US

6 days ago Requisition ID: 3453

Salary Range: $21.00 To $23.00 Hourly

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

Location Address:

Department: Patient Call Center

Work Schedule: Monday - Friday; (7:00am - 3:30pm)

What We Offer Our Team Members:

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential
• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)

How You Will Make an Impact:

The New Patient Consultant plays a vital role to the success of CCRM Fertility’s network. As the first point of contact for the majority of the Network’s potential new patients, this position is critical in setting the tone for the new patient experience.

What You Will Do:

The New Patient Consultant is responsible for assisting new patients in initiating their CCRM Fertility journey, understanding their options, and ensuring a seamless transition into care. This role will serve as a liaison between patients and healthcare providers, providing information on the physicians and the CCRM patient experience, and registering patients into the electronic medical record system. The New Patient Consultant will report to the Practice Administrator.

• Adhere to HIPAA regulations and maintain patient confidentiality at all times.
• Answer incoming calls with the ultimate goal of aiding the patient in scheduling a new patient appointment.
• Communicate information regarding CCRM’s physicians, services, and successes to the potential patient.
• Obtain necessary information from the patient including referral source, reason for appointment, demographic information for both patient, spouse, or partner, and insurance information for both.
• Work in EMR-system to ensure all patient data is promptly inputted and remains up-to-date.
• Send consent forms via DocuSign to both patient, spouse, or partner.
• Contact potential patients who have submitted their contact information via CCRM’s website
• Communicate with physicians, clinical/front office staff, and other departments as needed to address patient questions, concerns, and other circumstances.
• Maintain and track internal forms and spreadsheets as directed by supervisor.
• Attend all staff meetings and in-service meetings.
• Other duties as assigned.

What You Bring:

• High School Diploma or GED required.
• 1+ year experience in large volume inbound call center preferred
• 1+ year experience in healthcare field preferred.

Working Conditions:

The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional officesetting.While performing the duties of this job, the employee will interact with others, sit/stand at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Employees will use standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation:

The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements:

All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination:

We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.