New Home Housing Consultant (Sales Associate)

Factory Expo Home Centers; Nappanee (IN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Company Paid Life Insurance

Short-Term & Long-Term Disability

Paid Time Off

Employee Assistance Program

Job summary

Factory Expo Home Centers in Nappanee, IN is seeking motivated Housing Consultants to guide customers through the home-buying journey—from inquiry to contract execution. This in-person, full-time role emphasizes high-quality customer experiences, model tours, and detailed pricing discussions.

Ideal candidates are customer-focused, coachable, and driven to excel in a fast-paced retail sales environment with uncapped earning potential and ongoing training and lead opportunities.

Qualifications

• Strong customer service and communication skills.
• Self-motivated with strong follow-up and organizational abilities.
• Comfortable working in a fast-paced, customer-focused sales environment.
• Strong verbal, written, and interpersonal communication skills.
• Ability to build rapport and establish trust with customers.
• Positive attitude, professionalism, and strong work ethic.
• Ability to multitask and manage competing priorities effectively.
• Competent computer skills including CRM systems, Microsoft Outlook, Word, Excel, Teams, and other company software.
• Coachable and open to feedback, training and development.

Responsibilities

• Respond to incoming leads, customer inquiries, and walk-in traffic.
• Build relationships with prospective homebuyers and identify customer needs.
• Conduct model home tours, factory tours, and virtual presentations.
• Educate customers on home features, floorplans, customization options, and pricing.
• Guide customers through the sales and home selection process from initial inquiry through contract execution.
• Prepare and review purchase agreements, pricing estimates, and related sales documentation.
• Maintain consistent follow-up communication with prospective buyers throughout the sales process.
• Work closely with the General Manager and Project Coordinators to ensure a smooth customer transition after the sale.
• Deliver a professional, positive, and customer-focused home-buying experience.
• Manage daily lead activity and customer follow-up efforts.
• Maintain accurate CRM notes, customer records, and activity tracking.
• Follow company sales processes, communication standards, and operational procedures.
• Continuously develop product knowledge and industry awareness.
• Participate in sales meetings, coaching, role-playing, and training opportunities.
• Assist with marketing efforts, referrals, and community outreach opportunities when applicable.
• Maintain a positive, professional, and team-oriented attitude.
• Communicate effectively with customers, coworkers, and management.
• Represent the company professionally both in person and online.
• Stay organized, accountable, and responsive throughout the sales process.
• Support overall sales center operations and customer experience initiatives.

Skills

Customer service

Communication

Sales

Follow-up

Organization

Tools

CRM systems

Microsoft Outlook

Word

Excel

Teams

Job description

Compensation: $30,000Base Salary + Uncapped Commissions + Bonus Opportunities
On Target Earnings (OTE): First-year earning potential of $75,000, with Six-Figure Income Potential in year two and beyond for Top Performers
Job Type: Full-Time
Schedule: Retail Schedule - Saturdays Required (Closed Sundays)
Work Location: Nappanee, IN(This is an in-person position)

About Us

Established in 1999, Alta Cima Corp dba Factory Expo Home Centers and Factory Select Homes is one of the nation’s largest independently owned retailers of manufactured homes, mobile homes, and park models.

There is a critical shortage of housing in the U.S., and factory-built homes play a critical role in providing attainable housing solutions for families nationwide. We are proud to have helped thousands of customers find high-quality homes at consumer-friendly prices.

Our mission is simple: provide great value homes, deliver an outstanding customer experience, and build a team culture focused on growth, accountability, and success.

Position Summary

We are seeking motivated, customer-focused, and driven sales professionals to join our team as Housing Consultants (Sales Associates). This role is responsible for guiding customers through the home-buying journey - from the initial inquiry and model tours through the sales process and home selection.

Housing Consultants work directly with prospective homebuyers to understand their needs, educate them on available home options, and help create a positive and professional buying experience.

This is an excellent opportunity for someone who is competitive, self-motivated, coachable, and looking for a career with uncapped earning potential. Training, lead opportunities, and ongoing support are provided.

Essential Duties & Responsibilities

Sales & Customer Experience

• Respond to incoming leads, customer inquiries, and walk-in traffic.
• Build relationships with prospective homebuyers and identify customer needs.
• Conduct model home tours, factory tours, and virtual presentations.
• Educate customers on home features, floorplans, customization options, and pricing.
• Guide customers through the sales and home selection process from initial inquiry through contract execution.
• Prepare and review purchase agreements, pricing estimates, and related sales documentation.
• Maintain consistent follow-up communication with prospective buyers throughout the sales process.
• Work closely with the General Manager and Project Coordinators to ensure a smooth customer transition after the sale.
• Deliver a professional, positive, and customer-focused home-buying experience.

Sales Performance & Lead Management

• Manage daily lead activity and customer follow-up efforts.
• Maintain accurate CRM notes, customer records, and activity tracking.
• Follow company sales processes, communication standards, and operational procedures.
• Continuously develop product knowledge and industry awareness.
• Participate in sales meetings, coaching, role-playing, and training opportunities.
• Assist with marketing efforts, referrals, and community outreach opportunities when applicable.

Team & Professionalism

• Maintain a positive, professional, and team-oriented attitude.
• Communicate effectively with customers, coworkers, and management.
• Represent the company professionally both in person and online.
• Stay organized, accountable, and responsive throughout the sales process.
• Support overall sales center operations and customer experience initiatives.

Qualifications

• Strong customer service and communication skills.
• Self-motivated with strong follow-up and organizational abilities.
• Comfortable working in a fast-paced, customer-focused sales environment.
• Strong verbal, written, and interpersonal communication skills.
• Ability to build rapport and establish trust with customers.
• Positive attitude, professionalism, and strong work ethic.
• Ability to multitask and manage competing priorities effectively.
• Competent computer skills including CRM systems, Microsoft Outlook, Word, Excel, Teams, and other company software.
• Coachable and open to feedback, training, and development.

Minimum Requirements

• Previous retail sales, large-ticket sales, or customer service experience preferred but not required.
• Previous commissioned sales experience is a plus.
• Sales license may be required depending on state/location and must be obtained within required timeframe if applicable.
• Saturdays are required.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Company Paid Life Insurance
• Short-Term & Long-Term Disability
• Paid Time Off
• Employee Assistance Program

EEO Notice

Alta Cima Corp dba Factory Expo Home Centers and Factory Select Homes is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.