New Customer Onboarding Representative

MSC Industrial Direct Co.,Inc.; Southfield (MI); Hybrid; USD 27,000 - 40,000; Full time

Job summary

MSC Industrial Direct Co.,Inc. in Southfield, MI is seeking an Associate to make outbound calls to new customers and enter key information into Salesforce.

You will tailor the MSC value basket to customer needs, schedule webinars, and determine potential for rapid selling-channel assignment with a focus on customer satisfaction and MSC culture.

Qualifications

• High school diploma or the equivalent is required; BA/BS is preferred.
• 0-2 years sales/customer service experience preferred.
• Metalworking/MRO product and/or process experience preferred.

Responsibilities

• Make proactive outbound calls to new MSC customers and collect essential data in Salesforce.
• Identify customer needs and tailor MSC value basket to address them.
• Schedule or conduct webinars for new customers and determine potential for assignment.
• Hand off new customers to sellers based on potential for a smooth transition.
• Meet productivity metrics for sales enablement tools and processes.
• Suggest MSC products, services, and solutions using a consultative approach.
• Capture customer profiles and procurement processes to plan call frequency and penetration.

Skills

Communication

Negotiation

Problem solving

Time management

Multi-tasking

Customer service

MS Office

Education

High school diploma or equivalent

BA/BS preferred

Tools

Salesforce

MSCDirect.com

Microsoft Excel

Job description

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :21544

Employment Type :Full Time

Job Category :Customer Service/Support

Work Location :Southfield, MI (CSC)

BRIEF POSITION SUMMARY: Associate to make outbound telephone calls to new MSC customers and enter important customer information into Salesforce. Identifies unique needs of the customer and tailors MSC'S value basket to address these requirements. Schedules or conducts webinar for each new customer called. Associate determines customers calculated potential in products that MSC provides for prompt representative assignment, whether Marketing, Telesales or KASC. Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC's mission. Participates in special projects and performs additional duties as required.

DUTIES and RESPONSIBILITIES:

• Proactive phone calls into new MSC customers to welcome them to MSC, assist in establishing credit terms, determine customers overall operation, identify key decision makers, register on MSC Direct.com, and determine overall customer potential for rapid assignment into a selling channel.
• Successfully hand off new customers to established seller based on customers potential to ensure a smooth transition.
• Responsible for the achievement of productivity metrics associated with various sales enablement tools and processes.
• Recommends MSC products, services, and solutions via the telephone with the established customer base, utilizing a consultative selling approach.
• Captures customer profiles and operational procurement processes to understand and determine potential and to build the prioritization of the call frequency and the penetration plan required.
• Identifies opportunities throughout the customer's environment and leverages strategic resources such as MSC's Special Services Teams, Strategic Suppliers, and other MSC cross-functional resources to drive improvements and value around customer specific operational and technical needs.
• Aligns MSC's unique insights to key customer priorities, reframing the way customers view their business.
• Drives two-way communication and engages the customer by deliberately linking their business priorities to our value proposition.
• Understands and influences a wide range of customer stakeholders.

• Incorporates economic drivers and has a deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities.
• Qualifies and quantifies the impact of maintaining the status quo or pursuing competitors' solutions.
• Proactively advances the purchase decision without rushing the customer and assesses the customer's readiness to proceed at each stage of the buying process.
• Leverages MSC sales and operational processes, and technology tools to execute activities in support of their customers. fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

EDUCATION and EXPERIENCE:

• High school diploma or the equivalent is required. BA/BS is preferred.
• 0-2 years sales/customer service experience is preferred.
• Metalworking/MRO product and/or process experience preferred.

SKILLS

• Basic computer literacy required (word/excel)
• Excellent oral and written communication skills are also required.
• Solid business acumen and negotiation skills.
• Strong problem-solving skills.
• Ability to work quickly through complex situations and opportunities.
• Excellent time management and organizational abilities.
• Proficient with MSCDirect.com and other MSC solutions.
• Excellent customer service skills required.
• The ability to learn new applications and multi-task.
• Effective use of the Microsoft office programs including EXCEL.
• Strong presentation skills both internally and externally.

OTHER REQUIREMENTS:

• A valid driver's license as the position is a hybrid work position in Southfield, MI.

Compensation starting at $19.71/hr - $29.10/hr depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.