New Business Account Handler - Commercial & Schemes

Howden Group; Brentwood (MD); Hybrid; USD 44,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Reasonable adjustments

Job summary

Howden Group in Brentwood is seeking a proactive New Business Account Handler to support the Motor Trade team. You will communicate with customers, build rapport, and help clients find the right insurance solutions while advancing your commercial insurance career.

You will join a supportive team, receive training and development opportunities, and benefit from a flexible hybrid working arrangement. This role suits someone transitioning from Personal Lines into Commercial insurance or already in

Qualifications

• 12 months' experience in a sales role within insurance.
• Working knowledge of general insurance and GDPR.
• CII qualification (desirable) or willingness to study.]

Responsibilities

• Achieve client retention targets by delivering excellent service.
• Process new business quotes daily from warm leads.
• Manage quotes from a team inbox and ensure premium collection.
• Handle queries by phone and email professionally.
• Record information on Acturis and maintain diary system.
• Produce accurate documentation using Howden templates.
• Process policy adjustments and issue revised documents.
• Cross-sell products across divisions.
• Liaise with other branches and Group Resources as needed.

Skills

Attention to detail

Fast processing

Prioritisation

Client service

Negotiation

Communication

Information gathering

Understanding client levels

Persuasion

Education

GCSE Maths & English

Cert CII (desirable)

Acturis (desirable)

Tools

Acturis

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. At Howden, Commercial & Schemes, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Are you a natural relationship builder with a passion for sales and customer service? Looking to build a rewarding career within the insurance industry? We're looking for a New Business Account Handler to join our friendly and successful Motor Trade team in Brentwood. This is an excellent opportunity for someone who enjoys speaking with customers, building rapport, and helping clients find the right insurance solutions. Whether you're currently working in a sales environment and looking for a long-term career in insurance, or you already have some insurance experience and are ready for your next challenge, we'd love to hear from you. You'll be joining a supportive and experienced team who will provide the training, guidance, and development opportunities needed to help you become a successful Commercial Insurance professional.

Overview

Assist in achieving Group/Division client retention targets by providing an excellent level of service. Processing new business quotes on a daily basis from warm leads. Dealing with open quotes from a managed team inbox. Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures. Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards. Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system. Produce accurate and professional documentation at all times using relevant Howden templates. Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium. Actively cross-sell products from other Divisions. Liaise with and assist other branches and Group Resources as necessary.

Knowledge

Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR. A minimum of 12 months' experience in a sales role where you want to pursue a career in insurance or if you are looking to take the next step from Personal Lines into Commercial insurance.

Skills

• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent client service skills.
• Good negotiation and broking skills
• Excellent oral and written communication skills.
• Ability to gather and analyse information from the client.
• Ability to identify and respond appropriately to an individual client’s level of understanding.
• Ability to persuade and influence others.

Qualifications

• GCSEs A-C in Maths & English.
• Cert CII (desirable).
• Acturis (desirable).

What do we offer in return?

A career that you define.

At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.